Epic Principal Trainer and Application Coordinator-Senior Level

IT@JH Epic Principal Trainer and Application Coordinator-Senior Level:

Johns Hopkins Medicine has FIVE levels to its Application Coordinator roles. This enriching and rewarding career opportunity was created to fit a variety of skill sets and talents across IT, Clinical, and Business areas that support our medical communities.

This position represents an opportunity to join our Epic Home Health team at one of the three levels described below.

General Position Summary:

This Application Coordinator (AC) role for the Home Health team is focused on the development, design and maintenance of training for the Home Health and Home Health billing applications. This primary responsibility will require in-depth knowledge of these applications as well as knowledge to design and maintain the associated training environments. Additionally, this role will have some responsibilities to participate in the development and design of the Home Health application.

This individual is certified in selected Epic applications and is responsible for the following primary tasks:

1. Conducts organizational and entity-based training needs assessments.
2. Collects and analyzes data from business owners and application teams regarding potential new processes, procedures, systems, etc., to determine performance gaps and recommend training solutions; design and develop training using a variety of modalities depending on the needs, including advanced e-learning activities, webinars, instructor led trainings, etc. Leads curriculum management and audits of existing content on an ongoing basis to ensure courses are current, effective, and meet business needs. Strong communication and project management skills are required to maximize return on investment, network impact and partnerships with various internal and external subject matter experts.
3. Makes use of the ISD model to design and develop complex courseware and engaging blended or multi-media learning activities for customer training that align with corporate values and desired competencies to support identified business needs.
4. Ensures integrity of task analysis, training requirements, training hierarchies, instructional materials, and evaluation plans.
5. Demonstrates an expert and/or specialized understanding of the JHM clinical and/or business operations.
6. Demonstrates advanced proficiency in creating detailed documentation, including recommendations for system changes and improvements.
7. Communicates effectively with users, colleagues, developers, and organizational administration.
8. Provides estimates for complex work efforts.
9. Demonstrates specialized knowledge of and expertise in: relevant computer systems, applications and interfaces. Delivers highly complex solution sets for systems and application problems.
10. Demonstrates high proficiency in all skills required to facilitate complex application and systems enhancements or replacements.
11. Analyzes and resolves highly complex system integration problems.
12. Identifies and advocates for innovative learning solutions that meet user-needs (instructor-led, synchronous online, on demand web-based training, and blended learning.
13. Oversees educationally sound training content based on clinical and non-clinical workflows, processes, and terminology.
14. Interfaces with instructional designers and e-learning developers to design and test e-learning and blended learning.
15. Reviews program evaluations, test results, and participant and manager feedback on training effectiveness to make recommendations for program optimization.

Required Job Qualifications for Application Coordinator II-IV Roles:

Education:

• Baccalaureate degree, education or health related field with educational courses.
• Professional certification(s) and/or related experience beyond minimum training experience qualifications may substitute for formal education requirement on a two years’ experience-for-one year education basis.

EPIC Certifications:

• Required to complete and pass certification in assigned EPIC application module(s) within 120 days of employment in this role.

Experience:

Application Coordinator II

• Two years operational experience in a clinical or healthcare business operations setting or two years’ experience in Information Technology.
• General understanding of the work flows in clinical or healthcare business operations.

Application Coordinator III

• Three years operational experience in a clinical or healthcare business operations setting or three years’ experience in Information Technology.
• General understanding of the work flows in clinical or healthcare business operations.

Application Coordinator IV

• Five years operational experience in a clinical or healthcare business operations setting or five years’ experience in Information Technology.
• General understanding of the work flows in clinical or healthcare business operations.

Preferred Job Qualifications for Application Coordinator II-IV Roles:

• Experience with implementing clinical and/or healthcare business information systems in a large-scale and complex healthcare organization.
• Epic certification in the module(s) being represented.
• Experience in Epic installations.

• Knowledge of the current healthcare environment.
• Experience in developing business and/or clinical workflows related to the assigned application module.