Occupational Health Services Coordinator

Job Responsibilities:

• Effectively uses resources within control
• Prioritizes and organizes own work and the work of others to meet department demands
• Makes decisions regarding work process based on established guidelines (i.e., covering for manager)
• Assists in the development of procedures for the unit
• Prioritizes and organizes own work and the work of others to meet department demands
• Provide guidance and direction to staff and/or temporary employees when appropriate
• Independently evaluates individual employee or employee flow situations and be able to implement the appropriate actions/steps in a timely fashion
• Ensures open lines of communication with Team Lead and Occupational Health Services contacts to share any thoughts or concerns regarding compliance challenges or considerations.
• Reviews weekly compliance reports, compiles and distributes appropriate compliance notifications to identified employees and their supervisors, conducts follow-up communications with respective employees and their supervisors as necessary, and notifies HR representatives per protocol
• Develops a rapid understanding of the organizational and hierarchical structure of complex institutions and quickly ascertains proper channels, means, and manner of communication with diverse populations while demonstrating patience and adherence to established policy
• May work in a normal office environment where there are no physical discomforts due to temperature, noise, dust, etc. May also be at a testing site or vaccination site as needed
• Work requires visual acuity
• Possible exposure to communicable diseases, hazardous materials, and pharmacological agents without likelihood of harm if established health precautions are followed
• Requires ability to stand, walk or sit for an extended period of time.
• Requires ability to lift 25 lbs

Job Qualifications:

• High school diploma or equivalent
• Requires a minimum of 1 year in an Occupational Health Services Department or other public health or clinical background, experience preferred
• Knowledge of business, medical terminology and an excellent command of English grammar and spelling
• Ability to interact successfully with the public.  Ability to perform effectively despite sudden deadlines and changing priorities; maintaining personal composure in high stress situations
• Ability to demonstrate and convey a favorable image of the organization and to conform to proper standards of professional dress, attitude and demeanor.  Ability to demonstrate a high level of interpersonal skills required to interact with patients, patients’ families/visitors and clinical staff
• Ability to perform with a high degree of accuracy and with meticulous attention to detail.  Demonstrate a strong ability to use initiative and judgment and to identify, analyze and solve problems
• Ability to proficiently operate PC’s and PC applications
• Basic skills of crisis counseling, and the ability to confidently refer employees for further care if needed
• Knowledge of or coursework in medical terminology
• Requires strong communication, interpersonal interaction and diplomacy skills to effectively interact with a diverse population of patient/employees.  Must be able to effectively and appropriately interact with others in a poised and professional manner, even under challenging circumstances or when resistance is met 
• Requires strong observation skills and attention to detail
• Requires general computer skills, including knowledge of Microsoft Office software and related programs
• Able to learn basic EPIC system functionality to ensure accurate data management related to testing protocols
• Must be able to work independently and as part of a team, with limited supervision
• May need to work multiple shifts with flexible scheduling to provide adequate coverage for the operational needs of Occupational Health Services and related efforts
• Must successfully complete all required training courses to include: Electronic Patient ---Records (EPR), EPIC scheduling, ORMIS scheduling, and any other software systems, along with HIPAA compliance training and any other specified online courses.
• Interacts with students, staff and faculty who are utilizing the testing center to explain the testing process, compliance requirements, answer questions and provide them with post-test instructions and generally direct the testing flow
• Ensures proper testing compliance and may include but not limited to: collecting, labeling, and storing contained specimens that are gathered through a self-collection process.  This overall process follows clearly defined protocols to effectively minimize risk of exposure
• Documentation of specimen collection date and time to ensure accurate test processing
• Maintains clean/dirty areas appropriately to manage health and safety of all parties utilizing the testing stations
• Interacts in a polite and professional manner with staff, faculty, students and visitors to advise them of operational PPE requirements and work toward achieving full compliance
• Possesses a basic understanding of Centers for Disease Control and Prevention (CDC) compliance guidelines related to proper mask usage and social distancing and advises others as needed
• Other duties as assigned

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.