Medical Scheduling Call Center

We offer standard full time hours, M-F, 8am-5pm.

No weekends, paid holidays, and a generous PTO package.

Job Snapshot:

The Johns Hopkins Medical Call Center (Patient Access Services) is seeking caring customer service-orientated problem-solvers who can think on their feet and help patients receive world-class care at Maryland's premier medical institution.

• Managing inbound/outbound correspondence (calls, emails, faxes, etc.) between physicians and patients requesting services within Johns Hopkins
• Coordinating intricate appointment scheduling and/or procedures by entering all relevant patient information in appropriate department scheduling system(s)
• Providing exceptional customer service on every call

Job Requirements:

Minimum of 2 years related experience in medical office, hospital, or call center

High School diploma or GED

Ability to work in a fast paced and structured, metric-driven environment

Excellent communication skills

What Awaits You:

A hybrid work status- maximum of 1 day per week on site in Baltimore City location

Some depts require onsite training for the first 4-6 weeks

Room for growth

Ability to help others and save lives

Johns Hopkins Health System

The Johns Hopkins Health System Corporation is a not-for-profit organization dedicated to providing the highest quality of care in the treatment and prevention of human illness. JHHS is an academically based health system consisting of: The Johns Hopkins Hospital, Johns Hopkins Bayview Medical Center, Johns Hopkins Howard County Medical Center, Suburban Hospital, Sibley Memorial Hospital, The Johns Hopkins All Children’s Health System, Johns Hopkins Community Physicians, The Johns Hopkins Medical Services Corporation and Johns Hopkins Medical Management Corporation.