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Job Details

Requisition #:
Johns Hopkins Health System, Baltimore, MD 21201
Night Shift

Join an amazing global healthcare organization!

Excellent compensation package!

Awesome benefits, including dependent tuition reimbursement!

Requisition #: 507726

Location: 600 N Wolf St., Baltimore MD 21287


Full Time (40 hours)

Rotating Shift

Exempt; Pay Grade: MK

Position Summary:

Reporting to the Director of Environmental Care, the Operations Manager is primarily responsible for delivering a quality and reliable Environmental Care program to the Hospital and SOM and administrative units on the JHH Campus. Provides technical expertise to Environmental Care and defines specific programs necessary to maintain the Hospital and SOM facilities in the most efficient and effective manner. Provides excellent customer service to patients, families and staff. Develops, updates and implements Environmental Care programs, routines and schedules as necessary. Analyzes feedback and adjusts programs, schedules, and labor requirements accordingly. Develops priorities and directs Managers and Supervisors to achieve departmental programmatic and fiscal objectives. Directs Managers and Supervisors in the management of workload across the units to ensure a timely and quality response to requests for service. Determines the most effective manner to allocate resources during periods of peak demand. Supports the Director and works closely with other Managers and Supervisors across Facilities to ensure a well-coordinated effort to maximize the provision of environmental services. Establishes performance standards to meet the service expectations of a broad client base and productivity measures to identify and track progress and customer satisfaction. Continually assesses performance through established standards (i.e. monitors results such as HCAHPS, Press Ganey, quality assurance checklists and ECM) and applies corrective measures as required. Assists individual Managers and supervisors as necessary with disciplinary actions. Evaluates and makes recommendations on equipment, supplies and procedures. Ensures that all Environmental Care activities and programs are accomplished in accordance with statutory requirements and regulatory guidelines. Assists the Director in the development and implementation of fiscal strategy for achieving departmental goals. Reviews impact of the approved capital plans on Environmental Care services and adjusts programs accordingly. Supports safety programs for the continual maintenance of a safe work place and a safety conscious staff. Oversees parts, materials and equipment inventories to ensure adequate stocking levels. Hires, trains, evaluates, and terminates staff as required. Applies the collective bargaining agreement and resolves issues that may arise. Performs other duties as assigned.

Provides training, guidance and mentoring support for peer managers. Assist with the managerial responsibilities for vacant manager positions and for absent managers. Provides direct support for supervisors for absent managers. Provides departmental representation for customers, patients and staff. Provides leadership for department-wide projects. Develops and gives direction for department and health system-wide initiatives. Develops departmental policies and procedures and manages their implementation in accordance with departmental strategic objectives or initiatives. Prepares staffing and budgetary plans, and manages resources to achieve department goals. Develops and leads strategies to build credible working relationships with internal and external customers including clinical staff, vendors, consultants and administrative staff and leadership of each affiliate. Devises and/or institutes Departmental plans to develop and enhance individual technical and management skills and to ensure the retention and career advancement of employees and managers in the department.



Requires a minimum of an Associate’s degree. Bachelor’s degree preferred. Experience may be substituted for the degree on 2 years of experience for 1 year of education basis. i.e. associates degree substituted by 4 years of experience.


Strong problem-solving skills

Strong operational skills, ability to set measurable goals and monitor results

Ability to elicit commitment from stakeholders and team members

Ability to communicate verbally and in writing, with all levels of Health System personnel, JHHS, physicians, executives, front line supervisors, front line staff, patients and visitors

Understands good business practices, service excellence, human resources, inventory control, environmental services systems and standards and infection control.

Understands technical aspects of cleaning, floor care and trash removal in a healthcare environment.

Knowledge of safety rules, procedures and practices, including the proper use of safety equipment as defined by OSHA and industry standards.

Proficient knowledge of computer applications, including Windows, email, Internet browsing, word processing, and presentations. Ability to perform moderately complex data analysis using spreadsheets. Capability to read, understand, and markup CAD documents. Experience with computerized maintenance management system (CMMS) and electronic time tracking system preferred.

General knowledge of project management.


Applies cleaning, floor car, trash removal, safety and computer knowledge indicated herein.

High level of ability to solve problems and manage information indicated herein.

Safely uses tools and equipment indicated herein.

Requires proficient written and verbal English communication skills to interact with departmental/JHM staff and outside vendors/contractors.

Identifies and avoids hazards as indicated by warning labels, signage, lights and other warning devices.

Performs work within reasonable lengths of time as measured against industry or engineered standards.

Ability to plan, research, analyzes, coordinate, implement and present operations requirements.

Interacts professionally with JHM/departmental staff and leadership, patients as well as contractors, manufacturers, vendors and consultants.

Ability to supervise front line Bargaining Unit employees who work in disparate locations.

Excellent oral and written communication skills required: proficient written and verbal English communication skills.

Required Licensure Certification, etc. NA


Work Experience:

Requires minimum of 5 years of environmental services operations or related work experience in a unionized, multiuse facility environment is required. 2 years of management experience in a healthcare environmental care services environment Experience in the management of environmental care including workflow, resources, inventory management and personnel development required.

Machines, Tools, Equipment:

Must be able to operate various equipment proficiently.


Budget Responsibility:

Help the Director of JHHS develop budgets, subject to approval, for staff labor, materials, contractors, vendors and capital projects.

Participates in the development of the operating and capital budgets.

Approves and monitors expenditures against programs and/or project approved budgets.

Monitors the fiscal aspect of staff productivity, negative time and priorities.

Participates in setting work priorities based on departmental budget goals.

Compiles data for operational, program and/or project budget reports

Approves purchase of in-house stock materials.

Approves purchase of non-stock items, equipment, and vendor services. Amounts vary and are usually charged to departmental cost center, but may be subsequently allocated otherwise.

Develops implements and monitors the operations and planning aspects of Environmental Care program budgets and schedules and takes corrective action as needed to achieve Departmental fiscal goals.

Compiles data for program budget reports along with analysis of the work group’s performance against budget. Devises action plans as needed.

Effectively utilizes resources under span of control.

Authority/Decision Making Level:

Reports progress of projects and/or operations based on reports of subordinates.

Implements procedures, work productivity standards, work allocation and work priorities based on departmental and Hospital objectives.

Plans and implements staffing patterns and priorities. Directly responsible for staffing to levels consistent with the objectives of the department and the Hospital and sufficient to complete the work programs assigned.

Reviews the work of and directs managers as required to support team effort and to ensure that their work complies with departmental and Hospital goals, standards and program budget.

Provides technical and managerial oversight of work performed by Environmental Care staff.

Develops, plans and implements staffing patterns and priorities. Directly responsible for staffing to levels consistent with the objectives of the department and the Hospital and sufficient to complete the work programs assigned.

Oversees special individual projects of limited scope at direction of Director.

Collaborates with Nurse Managers and Administrative staff in scope review and requirement discussion with clients.

Reviews the work of and directs Environmental Care supervisors as required to support team effort and to ensure that their work complies with departmental and Hospital goals, standards and program budget.

Leads the development, improvement and implementation of departmental cleaning, floor care and trash removal standards and specifications as well as quality control goals and plans.

Coordinates field inspections.

Proposes program changes based on observation and assessment of existing conditions and situations in facility.

Interprets reviews and promotes institutional priorities, imperatives and patient care initiatives.

Supervisory Responsibility:

Has responsibility for hiring, managing and terminating assigned staff.

Performs routine quality assurance assessments, and annual performance reviews, mentors and guides staff too effectively and consistently performed assigned responsibilities; trains staff to perform job functions and to ensure compliance with regulatory and departmental requirements; mentors’ staff in career development; enforces Hospital and departmental procedures and policies consistently and fairly.

Problem Solving:

Oversees investigation of high-level problems/issues/trends/clinical staff complaints regarding infection control, cleaning, floor cleaning, trash removal, pest control or other Departmental responsibility.

Possesses the ability to efficiently and effectively solve problems and manage information indicated herein for own chain of command and for other work groups when needed.

Uses defined procedures and experienced judgment to identify, investigate, analyze, diagnose and resolve routine and complex cleaning, floor care and trash removal issues; equipment problems, incidents and emergencies for own chain of command and for other work groups when needed.

Researches and recommends changes to improve cleaning, floor care and trash removal procedures, reduce costs, eliminate steps, and maximize use of available technology.

Stays informed of operations across the campus in order to effectively address issues when covering for other teams.

Informs Director of significant issues and corresponding resolutions as well as of ongoing problems or trends.

Information Management:

Compiles, analyzes and reports data concerning staff activity/products for own purposes and for department senior management use.

Proficient knowledge of computer applications (PC- and network-based), including Windows, departmental e-mail, word processing, database, spreadsheet, and maintenance/work order processing applications packages.

Reads and interprets floor plans, service manuals and other technical documents.

Creates, directs the creation of, and follows complex instructions in written and oral instructions.

Follows instructions provided by written materials, work orders and oral instruction.

Communicates (written and oral) with Manager and departmental/JHM staff.

Documents findings, conclusions, recommendations, and action taken in the form of notes, memoranda, and standard forms and reports.

Assimilates JHH/departmental mission, policies and procedures as well as specific job safety aspects.

Compiles, analyzes and reports data concerning staff activity/products for own purposes and for department senior management use.

Effectively communicates (written & orally) with supervisor and departmental/JHM staff.

Understands, and assimilates, JHH and departmental policies, procedures and systems.

Working Conditions:

Work may produce high level of mental/visual fatigue due to attention to details.

May be exposed to construction hazards.

Works in a normal office environment where there are limited physical discomforts due to temperature, noise, dust and the like.

May spend extended periods of time working at computer station.

Possible exposure to communicable diseases, hazardous materials, and pharmacological agents has little likelihood of harm if established health precautions are followed.

Work requires the use of protective safety devices including, but not limited to, safety glasses, gloves, hearing protection, infection prevention apparel/apparatus.

Work requires attention to detail.

Work requires visual acuity.

Work requires manual dexterity.

Works at heights of up to 12 feet above surface using ladders, lifts and equipment.

Work requires ability to stand, walk, bend or sit for extended periods of time.

Works with systems which involve risk of exposure to disease.

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