Patient Service Coordinator (PSC)
Job Details
- Requisition #:
- 3952
- Location:
- Johns Hopkins Intrastaff, Lutherville, MD
- Category:
- Clerical and Administrative Support
- Employment Type:
- Temporary Full Time
Johns Hopkins Intrastaff is the internal staffing agency for the Johns Hopkins Health System and partner hospitals, providing temporary support to a variety of the Johns Hopkins locations. Our employees are the strength of our service. Intrastaff is unique because it's one of the very few agencies where a person has the benefit of being a temporary employee and also feels like a member of a large organization. Working at Hopkins means joining a culturally diverse team that includes some of the best nurses, physicians and allied health professionals in the world. Directly or indirectly, you'll have exposure to cutting-edge technology and groundbreaking medical research.
Johns Hopkins at Greenspring Station in Lutherville, MD is hiring for a Patient Service Coordinator (PSC).
Department: Medical Oncology
Schedule:
- Monday - Friday
- 8:00am - 4:30pm
Pay Rate: $22-$23
Requirements
- Answer and triage incoming calls; document and route messages in EPIC.
- Schedule and coordinate chemotherapy/infusion, provider follow‑ups, diagnostics (CT, ultrasound, EKG, labs), procedures, specialist consults, and admissions; resolve conflicts.
- Register and pre‑register patients; verify demographics and insurance; obtain authorizations/pre‑certifications; maintain accurate records in EPIC, IDX, OCIS, and related systems.
- Provide test/procedure prep instructions; ensure timely transmission/scanning of orders, consents, and clinical documentation.
- Confirm appointments, manage cancellations, and optimize provider schedules (e.g., backfill and urgent add‑ons).
- Assist patients and families with questions and issue resolution; coordinate transportation when needed.
- Maintain provider calendars/templates and department room schedules.
- Process incoming faxes and support special projects; collect time‑of‑service payments when applicable.
Qualifications
- Education: High school diploma or GED required; two years of college or equivalent work experience preferred
- Experience: Three years of progressively responsible medical office experience required (additional education may substitute for up to one year of experience)
- Knowledge of medical terminology
- Strong verbal and written communication skills
- Ability to stand, walk, sit, or bend for extended periods
Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
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