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Job Details

Accounts Payable Customer Service Coordinator

Requisition #: 306568
Location: Johns Hopkins Health System, Baltimore, MD 21201
Category: Clerical and Administrative Support
Work Week: Full Time (40 hours)
Weekend Work Required: No
Date Posted: Nov. 18, 2020

Johns Hopkins Health System employs more than 20,000 people annually. Upon joining Johns Hopkins Health System, you become part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees. Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry. If you share in our vision, mission and values and also have exceptional customer service and technical skills, we invite you to join those who are leaders and innovators in the healthcare field.

Position Summary:

The Accounts Payable Customer Service Coordinator who has a solid understanding of accounts payable principles with strong analytical problem-solving skills. Highly organized and detail oriented with the ability to work both independently or in a team environment. It is also important that you display excellent verbal and written communication skills and the ability to work under pressure in a high volume environment.

Essential Functions:

  • Assisting in performance of routine administrative duties which include answering questions regarding departmental policies and procedures from internal and external customers
  • Ensure invoice and vendor inquiries are handled in an accurate and timely manner
  • Specializes in a specific area of accounting such as researching returned ACH and wire payments from various departments
  • Maintains office workflow, perform daily check run, tax payments, and special projects
  • Check / remittance advice printing, sorting and distribution
  • Scanning / preparing of all paper invoices to third party processor
  • Reconcile vendor statements
  • Review business processes for more streamlined and efficient processes
  • Coordinate with different stakeholders to resolve incidents and ensure business requirements are being met
  • Performs other duties as assigned to support AP Department

Required Qualifications:

  • High School Diploma or equivalent (GED)
  • 2+ years of experience in Accounts Payable or related customer service experience
  • Highly responsive and conscientious
  • Experience in direct dealings with customers and exhibits a strong customer service orientation
  • Experience in AP automation workflow in a paperless environment
  • Excellent verbal and written communication skills
  • Excellent conflict resolution skills
  • Able to work in a fast paced-high volume environment
  • Capacity to work remote when required
  • Possess excellent problem solving and decision making skills
  • Ability to consistently meet deadlines and SLA’s
  • High degree of accuracy and attention to detail
  • General knowledge of basic accounting functions
  • Strong critical thinking skills

Preferred Qualifications:

  • Experience with Microsoft Excel
  • Knowledge of PO and Non PO process
  • Experience with Service Now Portal
  • Experience with Serrala
  • Working Knowledge of SAP
  • Knowledge of payment processes (JPM & WF programs, USD & foreign currency)

We are committed to providing a healthy and safe environment for our patients, visitors and staff members. The Johns Hopkins Hospital has a tobacco-free at work policy. Employees must refrain from using any tobacco products during their work shifts — including while at lunch or on breaks, and whether they are on or off campus.


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