Accounts Payable Customer Service Coordinator

Position Summary:

The Accounts Payable Customer Service Coordinator who has a solid understanding of accounts payable principles with strong analytical problem-solving skills. Highly organized and detail oriented with the ability to work both independently or in a team environment. It is also important that you display excellent verbal and written communication skills and the ability to work under pressure in a high volume environment.

Essential Functions:

• Assisting in performance of routine administrative duties which include answering questions regarding departmental policies and procedures from internal and external customers
• Ensure invoice and vendor inquiries are handled in an accurate and timely manner
• Specializes in a specific area of accounting such as researching returned ACH and wire payments from various departments
• Maintains office workflow, perform daily check run, tax payments, and special projects
• Check / remittance advice printing, sorting and distribution
• Scanning / preparing of all paper invoices to third party processor
• Reconcile vendor statements
• Review business processes for more streamlined and efficient processes
• Coordinate with different stakeholders to resolve incidents and ensure business requirements are being met
• Performs other duties as assigned to support AP Department

Required Qualifications:

• High School Diploma or equivalent (GED)
• 2+ years of experience in Accounts Payable or related customer service experience
• Highly responsive and conscientious
• Experience in direct dealings with customers and exhibits a strong customer service orientation
• Experience in AP automation workflow in a paperless environment
• Excellent verbal and written communication skills
• Excellent conflict resolution skills
• Able to work in a fast paced-high volume environment
• Capacity to work remote when required
• Possess excellent problem solving and decision making skills
• Ability to consistently meet deadlines and SLA’s
• High degree of accuracy and attention to detail
• General knowledge of basic accounting functions
• Strong critical thinking skills

Preferred Qualifications:

• Experience with Microsoft Excel
• Knowledge of PO and Non PO process
• Experience with Service Now Portal
• Experience with Serrala
• Working Knowledge of SAP
• Knowledge of payment processes (JPM & WF programs, USD & foreign currency)

We are committed to providing a healthy and safe environment for our patients, visitors and staff members. The Johns Hopkins Hospital has a tobacco-free at work policy. Employees must refrain from using any tobacco products during their work shifts — including while at lunch or on breaks, and whether they are on or off campus.