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Job Details

ADMINISTRATIVE OPERATIONS MANAGER

Requisition #: 181026
Location: Johns Hopkins Community Physicians, Odenton, MD 21113
Category: Manager/Supervisor
Work Shift: Day Shift
Work Week: Full Time (40 hours)
Weekend Work Required: Yes
Date Posted: Aug. 21, 2019

Johns Hopkins Health System employs more than 20,000 people annually. Upon joining Johns Hopkins Health System, you become part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees. Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry. If you share in our vision, mission and values and also have exceptional customer service and technical skills, we invite you to join those who are leaders and innovators in the healthcare field.

Johns Hopkins Community Physicians is looking for an Administrative Operations Manager (AOM) at our Odenton, Maryland Family Practice/IM. The Administrative Operations Manager reports to the Practice Administrator at a comprehensive, multi-specialty site,. The AOM is responsible for assisting the Practice Administrator in the daily operations of the health center with an emphasis on managing front office staff including budget management and the hiring, supervision, staffing, evaluation and discipline of Human Resources. Additionally, this position focuses on customer service and continuous improvement of operations. Works effectively with patients to resolve customer service issues, and with Patient Accounting to ensure maximization of collections. Develops and implements common priorities and goals related to providing optimal customer service, maximizing operational efficiency, and assuring financial viability. The Administrative Manager must demonstrate, through leadership example, visible organizational support and a positive attitude to create a positive work environment. Functions as the Practice Administrator in their absence.

Bachelor's degree or related equivalent experience required.

Two years of healthcare management experience with direct supervision of staff is required. Two years' experience must be in an ambulatory care setting. Must demonstrate a record of increasing job responsibility linked to accomplishments in health care management.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law. Johns Hopkins Health System and its affiliates are drug-free workplace employers.

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