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Job Details

Administrative Supervisor (Proton Therapy)

Requisition #: 190601
Location: Sibley Memorial Hospital, Washington, DC 20001
Category: Manager/Supervisor
Work Shift: Day Shift
Work Week: Full Time (40 hours)
Weekend Work Required: Yes
Date Posted: Aug. 6, 2019

Johns Hopkins Health System employs more than 20,000 people annually. Upon joining Johns Hopkins Health System, you become part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees. Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry. If you share in our vision, mission and values and also have exceptional customer service and technical skills, we invite you to join those who are leaders and innovators in the healthcare field.

GENERAL SUMMARY: Trains and coaches the administrative patient access specialists. Monitors activity for quality and productivity. Analyzes call metrics and monitoring data and produces agent feedback and management reports. Coordinates the development of, reviews and implements departmental scheduling protocols including scheduling templates. Demonstrates competency and appropriate usage of the department call management system (CMS). Responsible for scheduling staff, performance management, employee time management and other record keeping. Ensures the efficient, patient centered and safe day-to-day operation of the Oncology Reception and Scheduling areas. Serves as the coordinator for all activities required, while meeting the goals of these service areas. Coordinates services with physicians, nurses, and other clerical staff to ensure smooth and efficient operations. Coordinates to ensure that insurance pre-certification of all Oncology activities are performed in a timely and accurate manner. Is the liaison between physicians’ offices from Johns Hopkins University and the community practices and the administrative patient access specialists.

MINIMUM EDUCATION AND EXPERIENCE:

  1. Bachelor’s degree preferred or equivalent combination of education and training.
  2. Three years of relevant experience required.
  3. PC experience required.

Sibley Memorial Hospital provides a smoke-free workforce.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

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