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Job Details

Ambulatory Operations Manager

Requisition #: 190766
Location: Johns Hopkins Hospital, Baltimore, MD 21201
Category: Leadership
Work Shift: Day Shift
Work Week: Full Time (40 hours)
Weekend Work Required: No
Date Posted: Jan. 14, 2020

Position Summary:

The Ambulatory Operations Manager is responsible for the day-to-day clinic operations for respective Practice Areas within the Ambulatory Services Department. Under the direction of the Assistant Administrator, the Ambulatory Operations Manager proactively assesses and implements appropriate processes to ensure that all facets of ambulatory practice management are effectively addressed. This includes: patient access, complete and accurate registration, hospital revenue cycle management, payor contracting compliance, insurance referral and preauthorization requirements, health information management, patient flow, environmental safety, regulatory compliance, patient safety, quality initiatives, and patient experience. The Manager position directly supervises designated clinic staff with responsibility for employee on-boarding, development and engagement. The Ambulatory Operations Manager supports clinical program needs for the primary and specialty care practices, as well as population health initiatives for Priority Partners, Johns Hopkins Medicine Alliance for Patients, and Johns Hopkins Advantage MD. The Manager works collaboratively with physicians, nurses, and clinic staff to ensure timely patient access to care, operational efficiency, practice optimization, and fiscal integrity.


Understanding of ambulatory practice management, physician office and/or clinical operations including appointment scheduling and registration

Knowledge of third party insurance and accountable/managed care concepts

Knowledge of physician billing, hospital billing, and regulatory requirements preferred

Knowledge of computer applications such as Microsoft Office, EPIC, Kronos, and SAP


Bachelor’s degree required. Master’s in Business Administration, Health Administration or related field preferred.

Work Experience:

Three to five years in a clinic or hospital setting with prior practice management or supervisory experience required.


Day Shift, Full Time (40 hours)

8:30 am- 4:30 pm


Work Location:

JHH, 600 N. Wolfe Street


Excellent interpersonal communication skills

Strong customer service focus for both patients/family and providers in the clinic

Demonstrates initiative and leadership qualities

Mature judgment and a high level of motivation and professionalism

Analytical ability to evaluate practice metrics and make recommendations to improve operating procedures

Ability to prioritize and pursue multiple tasks in tandem

Ability to represent clinic effectively at institutional level meetings and with outside entities

Financial skills necessary to manage budgets and appropriately control expenses.

Required Licensure, Certification:


Working Conditions:

Works in a general office environment; Outpatient Clinic setting.

Johns Hopkins is a Smoke – Free campus.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.


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