Ambulatory Operations Manager
Requisition #: 190766
Location: Johns Hopkins Hospital, Baltimore, MD 21201
Work Shift: Day Shift
Work Week: Full Time (40 hours)
Weekend Work Required: No
Date Posted: Jan. 14, 2020
The Ambulatory Operations Manager is responsible for the day-to-day clinic operations for respective Practice Areas within the Ambulatory Services Department. Under the direction of the Assistant Administrator, the Ambulatory Operations Manager proactively assesses and implements appropriate processes to ensure that all facets of ambulatory practice management are effectively addressed. This includes: patient access, complete and accurate registration, hospital revenue cycle management, payor contracting compliance, insurance referral and preauthorization requirements, health information management, patient flow, environmental safety, regulatory compliance, patient safety, quality initiatives, and patient experience. The Manager position directly supervises designated clinic staff with responsibility for employee on-boarding, development and engagement. The Ambulatory Operations Manager supports clinical program needs for the primary and specialty care practices, as well as population health initiatives for Priority Partners, Johns Hopkins Medicine Alliance for Patients, and Johns Hopkins Advantage MD. The Manager works collaboratively with physicians, nurses, and clinic staff to ensure timely patient access to care, operational efficiency, practice optimization, and fiscal integrity.
Bachelor’s degree required. Master’s in Business Administration, Health Administration or related field preferred.
Three to five years in a clinic or hospital setting with prior practice management or supervisory experience required.
Day Shift, Full Time (40 hours)
8:30 am- 4:30 pm
JHH, 600 N. Wolfe Street
Excellent interpersonal communication skills
Strong customer service focus for both patients/family and providers in the clinic
Demonstrates initiative and leadership qualities
Mature judgment and a high level of motivation and professionalism
Analytical ability to evaluate practice metrics and make recommendations to improve operating procedures
Ability to prioritize and pursue multiple tasks in tandem
Ability to represent clinic effectively at institutional level meetings and with outside entities
Financial skills necessary to manage budgets and appropriately control expenses.
Required Licensure, Certification:
Works in a general office environment; Outpatient Clinic setting.
Johns Hopkins is a Smoke – Free campus.
Johns Hopkins Health System and its affiliates are drug-free workplace employers.
Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
Johns Hopkins Medicine.