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Job Details

Ambulatory Operations Manager

Requisition #: 281746
Location: Johns Hopkins Hospital, Baltimore, MD 21201
Category: Leadership
Work Shift: Day Shift
Work Week: Full Time (40 hours)
Weekend Work Required: No
Date Posted: Sept. 24, 2020

Position Summary:

The Ambulatory Operations Manager is responsible for the day-to-day clinic operations for respective Practice Areas within the Ambulatory Services Department. Under the direction of the Assistant Administrator, the Ambulatory Operations Manager proactively assesses and implements appropriate processes to ensure that all facets of ambulatory practice management are effectively addressed. This includes: patient access, complete and accurate registration, hospital revenue cycle management, payor contracting compliance, insurance referral and preauthorization requirements, health information management, patient flow, environmental safety, regulatory compliance, patient safety, quality initiatives, and patient experience. The Manager position directly supervises designated clinic staff with responsibility for employee on-boarding, development and engagement. The Ambulatory Operations Manager supports clinical program needs for the primary and specialty care practices, as well as population health initiatives for Priority Partners, Johns Hopkins Medicine Alliance for Patients, and Johns Hopkins Advantage MD. The Manager works collaboratively with physicians, nurses, and clinic staff to ensure timely patient access to care, operational efficiency, practice optimization, and fiscal integrity.


Bachelor’s degree required. Master’s in Business Administration, Health Administration or related field preferred.

Work Experience:

Three to five years in a clinic or hospital setting with prior practice management or supervisory experience required.


Day Shift, Full Time (40 hours)

8:30 am- 4:30 pm

Exempt, Paygrade: MH

Work Location:

JHH, 600 N. Wolfe Street

Required Licensure, Certification:


Johns Hopkins Health System and its affiliates are drug-free workplace employers.

We are committed to providing a healthy and safe environment for our patients, visitors and staff members. The Johns Hopkins Hospital has a tobacco-free at work policy. Employees must refrain from using any tobacco products during their work shifts — including while at lunch or on breaks, and whether they are on or off campus.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.


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