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Job Details

Ambulatory Services Financial Counselor

Requisition #: 216665
Location: Johns Hopkins Hospital, Baltimore, MD 21201
Category: Clerical and Administrative Support
Work Shift: Day Shift
Work Week: Full Time (40 hours)
Weekend Work Required: No
Date Posted: Jan. 22, 2020

Position Summary:

The Ambulatory Services Financial Counselor reports directly to the Assistant Administrator of Ambulatory Services with a dual reporting relationship to the department’s Clinic Manager as applicable. The Financial Counselor is responsible for collecting time of service payments and outstanding patient balances for The Johns Hopkins Hospital, The Johns Hopkins University and The Johns Hopkins Community Physician practices. The Financial Counselor will be trained and certified as a Certified Application Counselor (CAC) in accordance with The Affordable Care Act. The Financial Counselor must advise and educate patients of the Johns Hopkins Hospital and University financial assistance policies and assist patients in accessing financial resources available for their care. Critical to this position is an understanding of the JHH and JHU billing systems as well as the Epic registration and scheduling system. The incumbent will obtain and verify financial or insurance information prior to the time of service. It is imperative the individual understand the importance of accuracy, timeliness, and efficiency in processing account transactions and correcting errors that may result in rebills to the insurance company. The Financial Counselor must demonstrate proficiency in detail oriented tasks that affect the accounts. Also, the incumbent must work as a team member and positively accept change.


Requires basic computer knowledge.

Requires basic math skills.

Literate in medical terminology.

Literate in diagnosis and procedure coding systems.

Knowledge of Johns Hopkins Hospital billing system, Johns Hopkins University billing system and EPIC preferred.

Viewed by peers as billing and workflow “expert” in providing support services to other staff.

Requires in-depth understanding of insurance plans and managed care authorization processes.

Requires ability to understand, interpret, evaluate, and resolve complex issues.


A minimum of High School diploma or GED is required. Bachelor’s preferred.

Work Experience:

Requires a minimum of one year training, educating, or counseling experience preferably in a healthcare, medical office, hospital or similar customer service environment. A minimum of 1 year of billing, registration or clinical workflow experience preferred.


Day, Full Time (40 hours)

8:00 am -4:30pm


Work Location:

JHH, 600 N. Wolf Street


Ability to closely follow policies and procedures set by the department as well as Ambulatory Services in addition to departmental and institutional billing and compliance policies.

Requires good communication, interpersonal skills and service excellence skills to communicate verbally with patients, colleagues, managers, and other JHM employees.

Requires basic problem-solving skills to complete new tasks, address issues, and knows when to ask for assistance.

Requires little assistance in completing appropriate follow through for complex tasks/issues.

Ability to carry out multiple tasks throughout one work day.

Required Licensure, Certification:

Must be certified as a Certified Application Counselor (CAC) in accordance with The Affordable Act within 6 months of hire or at first opportunity to sit for the exam.

Working Conditions:

Works in a normal office environment

Johns Hopkins is a Smoke – Free campus.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.


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