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Job Details

Assistant Director, IT Delivery

Requisition #: 267963
Location: Johns Hopkins Health Care, Hanover, MD 21076
Category: Leadership
Work Shift: Day Shift
Work Week: Full Time (40 hours)
Weekend Work Required: Yes
Date Posted: Nov. 4, 2020

Johns Hopkins HealthCare (JHHC) is the managed care and health services business of Johns Hopkins Medicine, one of the premier health delivery, academic, and research institutions in the United States. JHHC is a $2.5B business serving over 400,000 lives with lines of business in Medicaid, Medicare, commercial, military health, health solutions, and venture investments. JHHC has become a leader in provider-sponsored health plans and is poised for future growth.

Many organizations talk about transforming the future of healthcare, Johns Hopkins HealthCare is actually doing it. We develop innovative, analytics-driven health programs in collaboration with provider partners to drive improved quality and better health outcomes for the members and communities we serve. If you are interested in improving how healthcare is delivered, join the JHHC team.

The Assistant Director serves as both the managerial and technical lead for strategic system implementations. This includes assisting in the ideation, planning and implementation of corporate strategic systems, its alignment with the strategic goals and objectives of JHHC and JHM where applicable. That assistance includes management of the associated analysis and project team. Must be comfortable with employing project management methodologies to govern projects and define resource requirements to accomplish defined goals and objectives. Establishes and monitors project and task schedules and ensures adherence to work deadlines. Provides leadership, motivation, and direction to staff. Builds teamwork and fosters staff cohesion. Reports project status, resource utilization and expenditures to governing bodies. Assists with the development of cost and resource estimates for strategic projects. Conducts risks assessments for new and existing applications and services. Must stay current with industry trends, innovations and threats. Works with senior management to ensure that system development lifecycle and project management lifecycle adhere to the corporate enterprise standards. Supports department portfolio and program management. The position is responsible for developing strategic direction to protect the confidentiality, integrity and availability of JHHC data and will formulate policies while monitoring security compliance and working collaboratively to implement strategic direction. Selects, trains, and evaluates staff. Works on multiple, complex projects simultaneously. Provides business analysis and requirements definitions to senior management. Sees projects through all phases, as necessary, including development and implementation. Assures quality and service through all phases of work.

Requires a minimum of 5 years-experience managing senior level software development resources with regards to the design, development, and implementation of multiple software projects simultaneously, strong analytical and computational skills. Must be able to effectively communicate between the program/project managers responsible for the deliver of projects, and the technical engineers and software developers responsible for the design, development, and implementation of the solutions. Must have strong communication skills to effectively provide leadership, coordination, and management of the SDLC process and functions across teams. Must demonstrate excellent customer service, negotiation skills, and strong knowledge around software design/development/testing and solution engineering. Requires thorough knowledge of the Software Development Life Cycle (SDLC). Must understand the Software Engineering Body of Knowledge (SWEBoK) standards, especially as it relates to the software development and software testing knowledge areas. Must be knowledgeable with both waterfall and agile project management methodologies. Required knowledge of Application/Software Development best practices, and the ability to develop software development methodologies and enterprise standards.


  1. Education:

Work requires a professional level of knowledge in information analysis and delivery as acquired through completion of a Master’s degree in Information Systems, Healthcare or Business Management. Equivalent work experience may be substituted

B. Knowledge:

5 – 10 years’ experience working in an Information Systems department, preferably in healthcare. Knowledge of technical hardware and software products, architecture, design and development methodologies. Knowledge of strategic frameworks. Able to converse fluently in both business and technical terms. Ability to effectively implement and manage.

C. Skills:

Requires the ability to translate business needs into solution design.

Requires the ability to construct executive level presentations and present complex analytical findings in clear, concise, and decision-impacting manner.

Requires excellent written and verbal communications skills to effectively interact with senior internal and external stakeholders.

Requires strong analytical and problem-solving ability to assess, prioritize, and solve complex technical problems.

Requires strong supervisory skills to plan and direct the work of a diverse research staff.

Requires excellent interpersonal and oral/written skills to effectively interact with all levels of company personnel, vendors, and consultants.

D. Required Licensure, Certification, Etc.:

SSCP or CISSP desired (for security only)

PMP (for PMO only)

E. Work Experience:

Work requires a minimum of 5-10 years’ experience with computer systems and report/data analysis development. Managerial experience required.

F. Machines, Tools, Equipment:

PC, PC applications, and general office equipment.


A. Budget Responsibility:

Develops and manages budget for any projects assigned. Participates extensively in budget matters impacting staff and relevant projects. Anticipates budgetary requirements for staffing and other work-related requirements. Effectively uses resources and provides recommendations for cost savings.

B. Authority/Decision Making Level:

Requires strong analytical and computational skills. Ability to guide customers in developing appropriate requirements definitions to answer business/management questions. Advise analysts on development and delivery strategies. Recommends salary action and promotions. Hires/terminates staff. Makes decisions on project level. Prioritizes and organizes work for staff to meet changing priorities. Recommends business solutions to customer and management. Develops and recommends relevant policies and procedures. Participates in the development of procedures for the department as well as the company. Makes decisions regarding work processes based on established guidelines. Prioritizes and organizes work to meet changing priorities. Works independently with limited supervision.

C. Supervisory Responsibility:

Performs staff disciplinary measures. Manages staff and has responsibility for hiring, firing and performance management, as well as overall results of the assigned area. Directs staff in work processes. Directs training of staff in work processes and competencies. Responsible for a staff of up to 15 persons.

Problem Solving:

Formulates business problem solutions via technology and/or business process change Participates In setting and enforcing departmental standards for analysis, development and quality assurance. Uses knowledge of population health management strategies to support staff in the development and improvement of population health projects. Analyzes performance gaps and thinks strategically to resolve underlying problems. Formulates analyses, outcomes and business problem solutions via knowledge of analyses methodologies, research design, and industry standards. Troubleshoots and resolves issues caused through the application of security fixes. Proactively monitors and maintains existing security posture.

Information Management:

Reviews local, state and federal information security requirements. Develops policies and procedures based on legal requirements and in response to current security threats. Must understand reporting requirements and maintain information related to the security of accounts that access E-PHI. Ensures that security programs are in compliance with relevant laws, regulations and policies to minimize or eliminate risk and audit findings. Liaise among the information security team and corporate compliance, audit, legal and HR management teams as required.

Working Conditions:

Possible periods of stress/visual fatigue due to CRT usage and tight production/operations deadlines. Works in normal office environment where there is little discomfort to extremes of dust, noise, temperature and the like.

Johns Hopkins Health System and its affiliates are Equal Opportunity/Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, sex, age, national origin, disability, protected veteran status, and or any other status protected by federal, state, or local law.


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