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Job Details

Associate Revenue Cycle Coordinator - Self-Pay

Requisition #: 188380
Location: Johns Hopkins Hospital/Johns Hopkins Health System, Baltimore, MD 21201
Category: Clerical and Administrative Support
Work Shift: Day Shift
Work Week: Full Time (40 hours)
Weekend Work Required: No
Date Posted: July 10, 2019

Johns Hopkins Health System employs more than 20,000 people annually. When joining the Johns Hopkins Health System, you became part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees. Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry. Great careers continually advance here.

Position Summary:

Reporting to the Revenue Cycle Manager and/or Supervisor; the Associate Revenue Cycle Coordinator; Self Pay will be responsible for supporting management in the placement/reinstatement of accounts from the collection agencies, as well as supporting the agencies by providing the necessary information in order for them to resolve the patient accounts.

Critical to this position is making sure that all collection agency functions are handled appropriately and in a timely manner. The incumbent is responsible for updating the hospital accounting systems for claims returned by the agency(ies) for a bad address or new insurance information, and changing financial classes when appropriate. Also, this position is responsible for batching adjustments, forwarding necessary documents for court cases to the attorney’s office and preparing cash invoices for payments to the collection agencies.

The Associate Revenue Cycle Coordinator must work as a team member and positively accepts change throughout the Health System while establishing relationships at all facilities. The incumbent must maintain a professional, courteous, and cooperative demeanor in all communications and interactions with all individuals and organizations with whom they come into contact while acting in the capacity of a Health System employee.


Basic knowledge of accounting, healthcare, and general office procedures

Working knowledge of collection processes.

Requires ability to understand, interpret, evaluate, and resolve basic customer service issues.

Basic knowledge of accounting principles which directly impact the accounts receivable that may include debit and credit transactions; charge transfers; contractual allowances and adjustments and financial class changes.

Basic knowledge of the Maryland Reimbursement and regulatory environment so as to ensure compliance with State regulations regarding patient and insurance billing issues, preferred.Some knowledge of medical terminology, preferred.

Basic knowledge of the Johns Hopkins Health System or other Healthcare related policies and procedures, preferred.

Requires ability to understand, interpret, evaluate, and resolve basic customer issues.


High School Diploma or equivalent.

Work Experience:

0-1 years’ experience in accounts receivable


Day, Full Time (40 hours)

8:00 am-4:30 pm

Work Location:

3910 Keswick Rd, Baltimore, MD 21211


Basic/Beginner in Microsoft Office

Requires basic organizational skills to complete financial applications, insurance verification, billing, and collection processes within acceptable time frames.

Requires communication skills to clearly and concisely communicate verbally and in writing with peers, superiors, payers, physicians, ancillary departments, etc.

Required Licensure, Certification:


Working Conditions:

Works in an office environment where there are limited physical discomforts due to temperature, noise, dust, and the like.

Work frequently produces a high level of mental/visual strain due to extended use of PC

Work may require light lifting, stooping, or bending.

Johns Hopkins is a Smoke – Free campus.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.


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