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Job Details

Case Manager -Patient Access Line

Requisition #: 269223
Location: Johns Hopkins Hospital, Baltimore, MD 21201
Category: Nursing
Work Shift: Day Shift
Work Week: Full Time (40 hours)
Weekend Work Required: No
Date Posted: Aug. 6, 2020

Position Summary:

A Patient Access Line (PAL) Case Manager is a registered nurse responsible for staffing a call center designed to: 1) provide nurse triage and advice to patients of the Johns Hopkins Hospital (JHH) and the Johns Hopkins Bayview Medical Center (JHBMC); and 2) ensure smooth and safe care transitions by proactively facilitating post-hospitalization phone calls to patients discharged from both facilities. Primary responsibilities for incoming calls include following approved clinical guidelines to provide: general health information; self-care instructions; guidance on whether to see a doctor; physician and/or care provider referral; and escalation to Emergency Services. Primary responsibilities for follow-up calls include: reviewing discharge instructions on the discharge work sheet; assessing and documenting a patient’s ability to comply with self-care management needs using TeachBack method; identifying gaps and/or barriers in treatment plans; and securing additional support where more intense interventions are indicated. The Case Manager is also responsible for service recovery and for thorough documentation of all calls/call dispositions.


Requires completion of four years of occupationally-specific education; a Bachelor’s degree in nursing; or a Bachelor’s degree in a closely related field.

Work Experience:

Requires a minimum of four years related experience. Experience in case management, discharge planning and/or nurse call programs preferred.


Day shift, Full Time (40 hours)

8:00am – 4:30pm


Work Location:

600 N. Wolfe Street, Baltimore

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.


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