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Job Details

Client Specialist

Requisition #: 556508
Location: Johns Hopkins Health System, Baltimore, MD 21201
Category: Information Technology
Work Shift: Day Shift
Work Week: Full Time
Weekend Work Required: No
Date Posted: July 20, 2022

Req#544354

Client Specialist

On-Site Position (Monday-Friday) 9-5:30
JHH 600 N. Wolfe St
Marburg Bldg. B184

Work location: East Baltimore campus


• The candidate will support 800 to 1000 computers, attached peripherals and additional mobile devices in the assigned areas throughout the EB Campus.
• While following the CTS SLA's, they will respond to incidents and service requests through ServiceNow with the goal to comply with the enterprise computer standards.
• Provide technical support for routine and daily changes to the environment.
• Participate in testing of new changes with the ECI image and application updates.
• Participate in pc deployment, refresh and OS upgrade projects.
• Hold regular meetings with leading clients to discuss on-going issues, upcoming projects, and new CTS initiatives.
• The candidate will be responsible for supporting the clinical hardware environment which includes AIO and SFF computers, barcode scanners, label printers, WOWs, signature pads, dictation microphones, and document scanners.
• The hardware is integral for maintaining clinical staff workflow and patient care.
• Computers will need to meet encryption and security compliance.
• The candidate will be expected to support up to 1000 computers through remote management, hardware replacement, preventive maintenance and basic troubleshooting.
• The computers are initially set up by installing printers, installing software and basic network settings configuration.

Required Education: High School Diploma/GED.
Equivalency Formula: JHH: Related experience beyond minimum training experience qualifications may substitute for formal education requirement on a two years' experience-for-one year education basis.

Preferred Job Qualifications:
Knowledge in the assigned IT environments.

Knowledge, Skills, & Abilities (KSA's):
1. Possess all requisite knowledge, skills, and abilities as posted in the supplemental section.
2. Demonstrate critical thinking and reasoning skills.
3. Ability to work on assignments according to set priorities.
4. Ability to execute assigned project tasks within established schedule.
5. Ability to work collaboratively in a team environment.
6. Ability to communicate effectively in the service of users and colleagues.
7. Write and communicate clearly and concisely.
8. Possess sound documentation skills.
9. Ability to maintain confidentiality.
10. Demonstrate exemplary customer service skills.

JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins!

Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

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