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Job Details

Client Technology Supervisor

Requisition #: 220683
Location: Johns Hopkins Hospital, Baltimore, MD 21201
Category: Information Technology
Work Shift: Day Shift
Work Week: Full Time (40 hours)
Weekend Work Required: No
Date Posted: May 20, 2020

Position Summary:

The Enterprise Network Operations Center (ENOC) Supervisor reports to the IT Network Manager, IT@JH Networking, Telecom, Data Center Planning, for IT@JH. Responsibilities include the supervision of personnel as well as the overall operations of the Systems Operations Center, including the security and environmental aspects of the Data Centers. The Supervisor provides the technicians with the required support to ensure the correct monitoring of the customer IT environments and that all other related responsibilities are completed in compliance with the standard operating procedures. The Supervisor will also provide escalation support for the technicians to troubleshoot issues which may require the attention of higher level support personnel and management. Must have excellent communications skills along with the ability to multitask in order to facilitate the resolution of multiple incidents at any given time.

The Systems Operations Center incorporates activities for the Johns Hopkins Medical Institutions as well as Johns Hopkins University. The Center utilizes multiple operating systems and hardware platforms. The Supervisor is responsible for meeting established service level agreements with the JHH/JHU customer base and for the performance of the operations staff in meeting these service levels. Responsible for ensuring that the use and availability of the computing equipment is maximized and that all resources are utilized appropriately, so that service levels are met or exceeded. Shift assignments and schedules may change and the position requires on call responsibility. The Supervisor is considered ‘Essential Personnel’ and is expected to report to work during weather and other emergencies.

Shift:

Day Shift, Full Time (40 hours)

8:30 am - 5:00 pm

Exempt, MK

Required Education: Two years of college required. BS degree preferably in Information Systems, Business Administration, or Management preferred. Work experience may be substituted for degree where appropriate. Two years of experience-for-one year education may be substituted.

Required Experience:

Five or more years experience in a data center environment, with at least one year in a managerial or leadership position. At least 3 years working Cisco networking and monitoring experience in a large enterprise environment.

Preferred Job Qualifications:

BA degree in Computer Science or Associates Degree with most credits in the area of Computer Science plus five or more years experience in a data center environment, with at least one year in a managerial or leadership position.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

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