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Job Details

Clinical Customer Service Coordinator Pediatrics - Bloomberg 10N

Requisition #: 197095
Location: Johns Hopkins Hospital, Baltimore, MD 21201
Category: Clerical and Administrative Support
Work Shift: Day Shift
Work Week: Full Time (40 hours)
Weekend Work Required: No
Date Posted: Oct. 18, 2019

Johns Hopkins Health System employs more than 20,000 people annually. Upon joining Johns Hopkins Health System, you become part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees. Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry. If you share in our vision, mission and values and also have exceptional customer service and technical skills, we invite you to join those who are leaders and innovators in the healthcare field.


The Clinical Customer Service Coordinator is responsible for the development, implementation and direct monitoring of performance improvement projects related to patient satisfaction and service recovery initiatives. Responsibilities also include daily patient rounds to proactively identify and resolve service related issues, tracking patient satisfaction data, analyzing relevant trends and developing recommendations for improving or sustaining patient satisfaction outcomes; in collaboration with department managers, providing day-to-day management, mentorship and development of clerical support staff.

Minimum Qualifications: (1) Associate's Degree required. Bachelor's degree preferred. (2) Knowledge of office and administrative procedures and ability to organize and prioritize tasks normally acquired through two to three years of related experience. Requires comprehensive understanding of personal computers and demonstrated proficiency in the use of standard word processing, presentation and spreadsheet software ie. Microsoft Word, Excel, Power Point, etc.

Additional qualifications include:

  • Strong analytical and critical thinking skills to effectively assess and resolve patient and family issues.
  • Ability to assess, prioritize and resolve highly complex nonclinical and system related issues in order to achieve departmental and organizational goals.
  • Ability to balance competing and shifting priorities and to adapt to a rapidly changing environment.
  • Strong interpersonal, verbal and written communication skills.
  • Ability to work with a diverse patient and staff population.

Pay Grade: NG

Hours: Full time, 40 hours per week

Shift: Day, 8AM-4:30PM. No weekend work required

Location: Administration 220, Baltimore, MD

Johns Hopkins Health System and its affiliates are Equal Opportunity/Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, sex, age, national origin, disability, protected veteran status, and or any other status protected by federal, state, or local law.

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