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Job Details

Clinical Customer Service Coordinator- SICU

Requisition #: 189810
Location: Johns Hopkins Hospital, Baltimore, MD 21201
Category: Clerical and Administrative Support
Work Shift: Day Shift
Work Week: Full Time (40 hours)
Weekend Work Required: No
Date Posted: Dec. 10, 2019

Johns Hopkins Health System employs more than 20,000 people annually. Upon joining Johns Hopkins Health System, you become part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees. Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry. If you share in our vision, mission and values and also have exceptional customer service and technical skills, we invite you to join those who are leaders and innovators in the healthcare field.

Position Summary:

The Clinical Customer Service Coordinator (CCSC) reports to the Nurse Manager on the unit. Responsible for facilitating information exchange between customers: patients, families, healthcare team, other departments, vendors, or outside agencies. Serves as an initial point of contact for customers either in person or by phone. Performs a variety of integral activities to assist medical, nursing and administrative staff to meet unit, department, and institutional needs. Assists with the overall coordination, planning, development and implementation of assigned projects. Oversees front-desk and administrative duties. Responsible for day-today supervision and performance management of clerical support staff.


Knowledge of medical terminology equivalent to that obtained through successful completion of JHH sponsored Medical Terminology course.• Knowledge of office and administrative procedures and ability to organize and prioritize tasks normally acquired through two to three years of related experience. Requires comprehensive understanding of personal computers and demonstrated proficiency in the use of standard word processing, power point and spreadsheet software.


Work requires a level of knowledge in health care administration or office management as obtained from the completion of an Associate's degree. Baccalaureate Degree preferred.

Work Experience:

2 - 3 years of work experience using customer service, data management, time management and office management skills, preferred.


Day, Full Time (40 hours)

8:00 am - 4:30 pm


Work Location:

Johns Hopkins Hospital


Ability to recognize and/or anticipate the needs of customers and respond accordingly. Analytical ability to organize work, set priorities, performs duties simultaneously, and effectively function in stressful situations. Highly effective verbal and written communication skills to coordinate/provide information to patients, families, and the health care team. Highly effective interpersonal skills necessary to interact with patients, visitors and other health care team members. Ability to maintain current knowledge in business related to technology and be able to apply this knowledge to the business setting by making recommendations to improve operations. Demonstrated PC proficiency, including word processing, PowerPoint, and database/ spread sheet applications.

Required Licensure, Certification:


Working Conditions:

Use keyboard, computer, monitor and other types of business communication devices for long periods of time. Standing, walking and/or sitting for extended periods of time. Transporting wheelchairs, beds and related equipment. • Possible exposure to communicable diseases, hazardous materials, and pharmacological agents. Adherence to work availability and unit scheduling requirements. This may include but is not limited to availability call, mandatory overtime, on call, and shift work.

Johns Hopkins is a Smoke – Free campus.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.


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