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Job Details

Clinical Customer Service Represenative-Medical ICU

Requisition #: 197037
Location: Johns Hopkins Hospital, Baltimore, MD 21201
Category: Nursing Support/Patient Care
Work Shift: Rotating Shift
Work Week: Full Time (40 hours)
Weekend Work Required: Yes
Date Posted: Oct. 23, 2019

Johns Hopkins Health System employs more than 20,000 people annually. Upon joining Johns Hopkins Health System, you become part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees. Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry. If you share in our vision, mission and values and also have exceptional customer service and technical skills, we invite you to join those who are leaders and innovators in the healthcare field.

POSITION SUMMARY:

By serving as a central point of contact and communication for patients, families, visitors and members of the healthcare team in patient care units, enhances Hopkins’ customer service. Addresses a broad spectrum of needs, and/or concerns in a professional, friendly, and efficient manner. Performs a variety of customer service and unit-operations activities to assist medical, nursing, and administrative staff to meet unit, department, and institutional needs. Uses information/computer systems and programs.

Education:

High school diploma or equivalent, one year of college credit preferred.

Knowledge:

Knowledge of Medical Terminology preferred.

Skills:

Substantial interpersonal skills needed to frequently interact with patients, families, and medical staff and to address a variety of concerns and requests.

Ability to read at minimum of 8th grade level, and mathematical ability of at least a 6th grade level. Ability to consistently initiate and build positive relationships (patients, families, visitors, and staff) using JHH customer service standards. Ability to recognize and/or anticipate the needs of customers and respond accordingly. Demonstrated proficiency with Microsoft Word (80%), proficiency with presentation and spreadsheet software preferred. Ability to learn, master, and incorporate use of variety of clinical and administrative automated systems and software into daily work.

Assessment: This position will require the passing of a reading, math and Microsoft Word test to be considered.

Required Licensure, Certification:

None

Work Experience:

Minimum six months experience in healthcare or office setting.

Rotating Shift , 40 hours

Weekend Work Required

Non-Exempt, Paygrade: UD

Work Location: Zayed 10E

Working Conditions:

Possible exposure to communicable diseases, hazardous materials, and pharmacological agents

Johns Hopkins Hospital is a smoke free campus.

Johns Hopkins Health System and its affiliates are Equal Opportunity/Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, sex, age, national origin, disability, protected veteran status, and or any other status protected by federal, state, or local law.

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