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Job Details

Clinical Customer Service Representative - Bloomberg 8N

Requisition #: 196540
Location: Johns Hopkins Hospital, Baltimore, MD 21201
Category: Support Services (Services/Trades)
Work Shift: Day Shift
Work Week: Limited (20 - 29)
Weekend Work Required: Yes
Date Posted: Oct. 9, 2019

Johns Hopkins employs more than 20,000 people annually across our health system. Upon joining Johns Hopkins, you become part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees. Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry. If you share in our vision, mission and values and also have exceptional customer service and technical skills, we invite you to join an employer that is a leader and innovator in the healthcare field.

Position Summary:

By serving as a central point of contact and communication for patients, families, visitors and members of the healthcare team in patient care units, enhances Hopkins’ customer service. Addresses a broad spectrum of needs, and/or concerns in a professional, friendly, and efficient manner. Performs a variety of customer service and unit-operations activities to assist medical, nursing, and administrative staff to meet unit, department, and institutional needs. Uses information/computer systems and programs.

Knowledge:

Knowledge of Medical Terminology preferred.

Education:

High school diploma or equivalent, one year of college credit preferred.

Work Experience:

Minimum six months experience in healthcare or office setting.

Shift:

Day Shift, Limited Weekend Work

7:00 am-7:30PM

Non-Exempt, Paygrade: UD

Work Location:

JHH, 600 North Wolfe Street

Skills:

Substantial interpersonal skills needed to frequently interact with patients, families, and medical staff and to address a variety of concerns and requests.

Ability to read at minimum of 8th grade level, and mathematical ability of at least a 6th grade level. Ability to consistently initiate and build positive relationships (patients, families, visitors, and staff) using JHH customer service standards. Ability to recognize and/or anticipate the needs of customers and respond accordingly. Demonstrated proficiency with Microsoft Word (80%), proficiency with presentation and spreadsheet software preferred. Ability to learn, master, and incorporate use of variety of clinical and administrative automated systems and software into daily work.

Required Licensure, Certification:

None

Working Conditions:

Possible exposure to communicable diseases, hazardous materials, and pharmacological agents.

Johns Hopkins is a Smoke –Free campus.

Johns Hopkins Health System and its affiliates are Equal Opportunity/Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, protected veteran status, and or any other status protected by federal, state, or local law.

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