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Job Details

Clinical Customer Service Representative- Nelson 5

Requisition #: 192016
Location: Johns Hopkins Hospital, Baltimore, MD 21201
Category: Nursing Support/Patient Care
Work Shift: Rotating Shift
Work Week: Full Time (40 hours)
Weekend Work Required: Yes
Date Posted: Nov. 18, 2019

Johns Hopkins Health System employs more than 20,000 people annually. When joining the Johns Hopkins Health System, you became part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees. Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry. Great careers continually advance here.


The Clinical Customer Service Representative enhances service excellence at Johns Hopkins Hospital by serving as a central point of contact and communication for patients, families, visitors and members of the healthcare team in patient care units. The CCSR also provides a broad spectrum of customer support services to medical, nursing, and administrative staff by performing a variety of unit specific activities geared to meet unit, department, and institutional needs.Uses information/computer systems and programs.


High school diploma or equivalent, one year of college credit preferred.


Knowledge of Medical Terminology preferred.


Substantial interpersonal skills needed to frequently interact with patients, families, and medical staff and to address a variety of concerns and requests.

Ability to read at minimum of 8th grade level, and mathematical ability of at least a 6th grade level. Ability to consistently initiate and build positive relationships (patients, families, visitors, and staff) using JHH customer service standards. Ability to recognize and/or anticipate the needs of customers and respond accordingly. Demonstrated proficiency with Microsoft Word (80%), proficiency with presentation and spreadsheet software preferred. Ability to learn, master, and incorporate use of variety of clinical and administrative automated systems and software into daily work.

Assessment: This position will require the passing of a reading, math and Microsoft Word test to be considered.

Required Licensure, Certification:


Work Experience:

Minimum six months experience in healthcare or office setting.

EVENING/NIGHT Rotation Shift , 40 hours

Weekend Work Required

Non-Exempt, Paygrade: UD

Work Location: JHH, 600 North Wolfe Street

Working Conditions:

Possible exposure to communicable diseases, hazardous materials, and pharmacological agents.

Johns Hopkins is a Smoke –Free campus.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.


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