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Job Details

Clinical Customer Service Representative Surgery 11W Uro/Thoracic

Requisition #: 274903
Location: Johns Hopkins Hospital, Baltimore, MD 21201
Category: Non-Clinical Professional
Work Shift: Rotating Shift
Work Week: Limited (20 - 29)
Weekend Work Required: Yes
Date Posted: Sept. 10, 2020

Position Summary:

By serving as a central point of contact and communication for patients, families, visitors and members of the healthcare team in patient care units, enhances Hopkins’ customer service. Addresses a broad spectrum of needs, and/or concerns in a professional, friendly, and efficient manner. Performs a variety of customer service and unit-operations activities to assist medical, nursing, and administrative staff to meet unit, department, and institutional needs. Uses information/computer systems and programs.


High school diploma or equivalent, one year of college credit preferred.

Work Experience:

Minimum six months experience in healthcare or office setting.


Rotating shift, varies

Part time (24 hours)

Weekend work required

Non - Exempt

Work Location:

JHH, 600 N. Wolfe Street


Substantial interpersonal skills needed to frequently interact with patients, families, and medical staff and to address a variety of concerns and requests.

Ability to read at minimum of 8th grade level, and mathematical ability of at least a 6th grade level.

Ability to consistently initiate and build positive relationships (patients, families, visitors, and staff) using JHH customer service standards.

Demonstrated proficiency with Microsoft Word (80%), proficiency with presentation and spreadsheet software preferred.

Required Licensure, Certification:


Working Conditions:

Utilizes keyboard, computer, monitor and other types of business communication devices for long periods of time.

Standing, walking and/or sitting for extended periods of time.

Transporting wheelchairs, beds and related equipment.

Possible exposure to communicable diseases, hazardous materials, and pharmacological agents.

Adherence to unit scheduling requirements, which includes, but is not limited to availability call, on call, weekend, and shift work.

Work requires lifting 35lbs without assistance, unless special accommodations are in place. When lifting weight above 35 lbs, assistance or assistive lifting devices should be used.

Johns Hopkins is a Smoke – Free campus.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

We are committed to providing a healthy and safe environment for our patients, visitors and staff members. The Johns Hopkins Hospital has a tobacco-free at work policy. Employees must refrain from using any tobacco products during their work shifts — including while at lunch or on breaks, and whether they are on or off campus.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.


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