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Job Details

Confirmation Representative

Requisition #: 193985
Location: Johns Hopkins Home Care Group, Baltimore, MD 21224
Category: Clerical and Administrative Support
Work Shift: Day Shift
Work Week: Full Time (40 hours)
Weekend Work Required: No
Date Posted: Nov. 12, 2019

Johns Hopkins Health System employs more than 20,000 people annually. Upon joining Johns Hopkins Health System, you become part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees. Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry. If you share in our vision, mission and values and also have exceptional customer service and technical skills, we invite you to join those who are leaders and innovators in the healthcare field.

Responsible for reconciling daily orders to ensure delivery completed, POD/shipping details received, and documentation necessary for payment for services rendered by Johns Hopkins Home Care Group confirmed. Ensure all data elements are present and reviewed for regulatory purposes prior to confirming. Independently troubleshoot and resolve unconfirmed order issues - complete appropriate follow up or route to designated area. Upon reconciliation of completed order for POD; Tracking; Shipping - resolution of all message and loading of actual date - complete confirmation step. Function as a resource regarding claim submission and coverage requirements.



  • H.S. diploma or equivalent


  • 1 year - data entry/order reconciliation experience, required
  • 1 year - DME billing/customer service, required


  • DME industry knowledge, required
  • Brightree knowledge, preferred
  • Basic Computer knowledge and application use
  • Multi-Screen computer navigation
  • Data entry and organization
  • Customer service principals and service expectations

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.


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