Core Services Trainer
Requisition #: 205744
Location: Johns Hopkins Hospital, Baltimore, MD 21201
Category: Non-Clinical Professional
Work Shift: Day Shift
Work Week: Full Time (40 hours)
Weekend Work Required: No
Date Posted: Jan. 27, 2020
Reporting to the Director, Training, QA, Analytics & PI, the Core Service Trainer will provide end-user medical insurance training. This position supports the needs of the JHHS and JHUSOM front end registration and scheduling personnel and clinical Patient Service Coordinators (PSC’s). Other support related to service excellence and telephone based customer service training may be required. Training is continuous and repetitive as needed to adapt to changing insurance requirements. Duties include providing interactive, hands-on training to new and experienced staff and providing training support to department patient access unit managers. Training involves detailed teaching on the multiple insurance payers with an emphasis on accurate selection and documentation of insurance codes in addition to identifying benefits, referral and authorization requirements. The Trainer is responsible for development and ongoing maintenance of all insurance selection and customer service training materials. The Trainer will meet regularly with the Director and the Training, QA, Analytics & PI team to review progress of staff training, trends in registration completeness and accuracy and customer satisfaction and to evaluate the effectiveness of all related training approaches and materials.
Johns Hopkins Health System and its affiliates are drug-free workplace employers.
Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
Johns Hopkins Medicine.