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Job Details

Customer Service Rep-Materials Management

Requisition #: 187205
Location: Johns Hopkins Hospital/Johns Hopkins Health System, Baltimore, MD 21201
Category: Clerical and Administrative Support
Work Shift: Night Shift
Work Week: Limited (20 - 29)
Weekend Work Required: Yes
Date Posted: June 7, 2019

Johns Hopkins Health System employs more than 20,000 people annually. Upon joining Johns Hopkins Health System, you become part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees. Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry. If you share in our vision, mission and values and also have exceptional customer service and technical skills, we invite you to join those who are leaders and innovators in the healthcare field.

Position Summary:

Reports to a Materials Management Shift Supervisor and/or Materials Management Manager. Ensures customer satisfaction by providing timely and accurate information when responding to a customer inquiries. Must provide thorough and timely follow up via phone calls, documentation, ensuring paperwork, or computer data entry. Performs a valued customer service by expediting delivery, responding to requests for supplies, equipment, delivery issues for customers. Process supply requisitions using software. Identify and research inquiries, complaints and questions relative to the delivery of materials from Central Stores or Central Receiving. Channels customer complaints and irregularities to supervisors and managers as appropriate.

Knowledge:

Requires knowledge of requisitioning and distribution functions (internal and external), personnel, documentation, and computer systems. Basic understanding of inventory management systems.

Education:

A High school diploma or equivalent is required. Associate degree preferred

Work Experience:

A minimum of one year customer service experience. Materials management experience and/or receiving experience preferred. Prior healthcare inventory systems experienced preferred.

Shift:

Night, Limited (20 hours)

9:00pm – 7:30a

Non-Exempt

Work Location:

JHH, 600 N. Wolf Street

Skills:

Must possess strong verbal and written communications skills and the ability to interface with customers in a stressful environment without compromising the tenets of good customer relations practices. Ability to resolve issues with tact and diplomacy. Basic knowledge of Microsoft Office; UPS Trackpad; other handheld devices. Able to communicate via verbal and written (email) methods. Approximately 80%-100% of the day is spent on the telephone and on the computer.

Required Licensure, Certification:

HR/OE Customer Service Basics.

Working Conditions:

Work is performed in a normal office environment with some exposure to the noise in the call

Center.

"Johns Hopkins Hospital is a Smoke Free Campus"

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

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