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Job Details

Customer Service Rep - Tech

Requisition #: 186638
Location: Johns Hopkins Hospital/Johns Hopkins Health System, Baltimore, MD 21201
Category: Allied Health/Clinical Professional
Work Shift: Evening Shift
Work Week: Full Time (40 hours)
Weekend Work Required: Yes
Date Posted: May 21, 2019

Johns Hopkins employs more than 20,000 people annually across our health system. Upon joining Johns Hopkins, you become part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees. Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry. If you share in our vision, mission and values and also have exceptional customer service and technical skills, we invite you to join an employer that is a leader and innovator in the healthcare field. Begin today by reviewing our career opportunities and applying online.


Reports to a Technical Service Representative-MT, Lead Medical Technologist, or Customer Service Supervisor. Responsible for, external transportation coordination, specimen receiving, specimen processing, problem solving, and tracking of specimens referred from affiliate sites and external laboratory clients and customers. Interface the needs of physicians, nurses, ward clerks, and external health providers, with technical and logistic information related to laboratory services available through the JHH Department of Pathology. Monitors services provided by commercial reference laboratories. Troubleshoots external specimen problems within the Pathology Laboratory Division.

Full-time, Evening Shift

3:00 p.m. - 11:30 p.m.

Weekend Work Required

Work Location: Johns Hopkins Hospital, East Baltimore Campus



An Associates (A.A or A.S.) degree as a Medical Laboratory Technician, which included a 6 month supervised clinical internship in an approved laboratory; and/or equivalent education and training in microbiology, chemistry, hematology, immunohematology, or related specialty field.

Required Licensure, Certification, Etc.:

MLT (ASCP), preferred.

Work Experience:

Six months of MLT internship. Alternate consideration of an individual with a broad range of experience as a Pathology Lab Tech II, with 5 or more years of experience and progressive demonstration of the skills necessary to perform the essential job functions.


Work requires a comprehensive knowledge of the operations and test methodologies in ALL of the Department of Pathology Laboratories. A high level of analytical ability required to resolve complex technical and service related issues.


Substantial interpersonal and communication skills necessary to maintain cooperative working relationships with other departments, and to act as a professional liaison between external customers (including: Physicians, Nurses, Outside Accounts, Other Health Care Providers) and all of the Department of Pathology Laboratories. Ability to concentrate, pay close attention to detail, and meet deadlines, all under stress.

Working Conditions:

While performing the duties of this job, the employee is regularly required to sit, talk, see and hear. May sit or stand for prolonged periods and occasionally required to walk. The employee is frequently required to use hands to finger, touch, feel, and type. May reach with hands and arms; stoop, kneel, or crouch. Prolonged vision requirements including viewing computer screen, paper reports/documents, charts and results. Prolonged periods using a telephone.

Clinical laboratory environment - Exposure to toxins and infectious agents exist, but potential for personal injury or harm is minimized if established safety and health precautions are followed. Working in laboratory where there may be discomforts due to odors, noise, temperature fluctuations, and working around lab equipment.

May transport equipment and supplies usually less than 40 pounds from one area to another. May be required to lift and/or move up to 50 pounds with proper training, or precautions/lifting aides.

In some areas work space is confined; therefore mobility may be difficult.

Must be detail oriented, organized, and accurate. Able to communicate clearly and effectively via telephone and in-person.

Staff may be required to complete annual competency review, and must insure compliance with Hospital Policy, Laboratory Policy & Procedure, Health, Safety & Environment regulations, and all applicable privacy & confidentiality laws/practices.

Many department laboratories operate 24/7 with schedules on day, evening, or

night shift. Rotating schedules which may include weekend work and holiday

assignment. Overtime possible when authorized/needed to meet business and

patient needs.

"Johns Hopkins Hospital is a Smoke Free Campus"

Johns Hopkins Health System and its affiliates are Equal Opportunity/Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, protected veteran status, and or any other status protected by federal, state, or local law.


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