Customer Service Rep - Tech
Requisition #: 186638
Location: Johns Hopkins Hospital/Johns Hopkins Health System, Baltimore, MD 21201
Category: Allied Health/Clinical Professional
Work Shift: Evening Shift
Work Week: Full Time (40 hours)
Weekend Work Required: Yes
Date Posted: May 21, 2019
Johns Hopkins employs more than 20,000 people annually across our health system. Upon joining Johns Hopkins, you become part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees. Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry. If you share in our vision, mission and values and also have exceptional customer service and technical skills, we invite you to join an employer that is a leader and innovator in the healthcare field. Begin today by reviewing our career opportunities and applying online.
Reports to a Technical Service Representative-MT, Lead Medical Technologist, or Customer Service Supervisor. Responsible for, external transportation coordination, specimen receiving, specimen processing, problem solving, and tracking of specimens referred from affiliate sites and external laboratory clients and customers. Interface the needs of physicians, nurses, ward clerks, and external health providers, with technical and logistic information related to laboratory services available through the JHH Department of Pathology. Monitors services provided by commercial reference laboratories. Troubleshoots external specimen problems within the Pathology Laboratory Division.
Full-time, Evening Shift
3:00 p.m. - 11:30 p.m.
Weekend Work Required
Work Location: Johns Hopkins Hospital, East Baltimore Campus
An Associates (A.A or A.S.) degree as a Medical Laboratory Technician, which included a 6 month supervised clinical internship in an approved laboratory; and/or equivalent education and training in microbiology, chemistry, hematology, immunohematology, or related specialty field.
Required Licensure, Certification, Etc.:
MLT (ASCP), preferred.
Six months of MLT internship. Alternate consideration of an individual with a broad range of experience as a Pathology Lab Tech II, with 5 or more years of experience and progressive demonstration of the skills necessary to perform the essential job functions.
Work requires a comprehensive knowledge of the operations and test methodologies in ALL of the Department of Pathology Laboratories. A high level of analytical ability required to resolve complex technical and service related issues.
Substantial interpersonal and communication skills necessary to maintain cooperative working relationships with other departments, and to act as a professional liaison between external customers (including: Physicians, Nurses, Outside Accounts, Other Health Care Providers) and all of the Department of Pathology Laboratories. Ability to concentrate, pay close attention to detail, and meet deadlines, all under stress.
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Johns Hopkins Health System and its affiliates are Equal Opportunity/Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, protected veteran status, and or any other status protected by federal, state, or local law.
Johns Hopkins Medicine.