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Job Details

Laboratory Customer Service Rep - Tech

Requisition #: 224784
Location: Johns Hopkins Hospital, Baltimore, MD 21201
Category: Allied Health/Clinical Professional
Work Shift: Evening Shift
Work Week: Full Time (40 hours)
Weekend Work Required: Yes
Date Posted: Feb. 17, 2020

Reports to a Technical Service Representative-MT, Lead Medical Technologist, or Customer Service Supervisor. Responsible for, external transportation coordination, specimen receiving, specimen processing, problem solving, and tracking of specimens referred from affiliate sites and external laboratory clients and customers. Interface the needs of physicians, nurses, ward clerks, and external health providers, with technical and logistic information related to laboratory services available through the JHH Department of Pathology. Monitors services provided by commercial reference laboratories. Troubleshoots external specimen problems within the Pathology Laboratory Division.

Full-time, Evening Shift

3:00 p.m. - 11:30 p.m.

Weekend Work Required

Work Location: Baltimore, MD - Zayed B1065, 1800 Orleans St., Baltimore, MD 21287


An Associates (A.A or A.S.) degree as a Medical Laboratory Technician, which included a 6 month supervised clinical internship in an approved laboratory; and/or equivalent education and training in microbiology, chemistry, hematology, immunohematology, or related specialty field.

Required Licensure, Certification, Etc.:

MLT (ASCP), preferred.

Work Experience:

Six months of MLT internship. Alternate consideration of an individual with a broad range of experience as a Pathology Lab Tech II, with 5 or more years of experience and progressive demonstration of the skills necessary to perform the essential job functions.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.


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