Customer Service Representative
Requisition #: 193783
Location: Johns Hopkins Hospital, Baltimore, MD 21201
Category: Support Services (Services/Trades)
Work Shift: Rotating Shift
Work Week: Limited (20 - 29)
Weekend Work Required: Yes
Date Posted: Sept. 24, 2019
Johns Hopkins employs more than 20,000 people annually across our health system. When joining Johns Hopkins, you became part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees. Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry. Great careers continually advance here.
Reports to a Patient Transport department manager or supervisor. Receives telephone requests from patient care units to transport patients within the Hospital. Coordinates the movement of patients to ensure timely and efficient service by Transport Associates (TA’s). Ensures that accurate, up-to-date patient information is transmitted to TA’s regarding patient transports. Monitors the patient tracking system to alleviate potential problems. Must provide thorough and timely follow up via phone calls, written communication, fax, or e-mail to provide follow through on patient transports. Channels customer complaints and irregularities to supervisors and managers as appropriate.
WEEKEND WORK REQUIRED
Status: Limited (20 - 29)
Shift: Rotating Shift
Work Hours: Variable - Variable
Working Conditions: Work is performed in a normal office enviornment with some exposure to noise in the Call Center.
Pay Grade: ND
Johns Hopkins Hospital is a Smoke Free Campus
Johns Hopkins Health System and its affiliates are Equal Opportunity/Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity,sex, age, national origin, disability, protected veteran status, and or any other status protected by federal, state, or local law.
Johns Hopkins Medicine.