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Job Details

Customer Service Supervisor

Requisition #: 188884
Location: Johns Hopkins Health Care, Hanover, MD 21076
Category: Manager/Supervisor
Work Shift: Day Shift
Work Week: Full Time (40 hours)
Weekend Work Required: No
Date Posted: Sept. 6, 2019

Johns Hopkins employs more than 20,000 people annually across our health system. Upon joining Johns Hopkins, you become part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees. Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry. If you share in our vision, mission and values and also have exceptional customer service and technical skills, we invite you to join an employer that is a leader and innovator in the healthcare field.

Reports to the Manager of Customer Service and is responsible for the supervision and coordination of the activities of workers engaged in handling service inquiries of providers, members and their benefit plans, received via incoming telephone calls, mail, internet (e-mail), etc.

  • Requires a professional level of business administration and/or management generally obtained in the first two years of college or equivalent work-related experience. Bachelor’s degree in business administration /management or related discipline preferred.
  • Requires excellent communication, both oral and written, as well as strong interpersonal skills to effectively interface with all internal and external customers.
  • Requires at least 3-5 years of managed care or health insurance experience and/or experience in an inbound call center.
  • Requires at least one year previous experience in a supervisory or senior/lead capacity.

Johns Hopkins Health System and its affiliates are Equal Opportunity/Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity,sex, age, national origin, disability, protected veteran status, and or any other status protected by federal, state, or local law.


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