Our pre-employment assessment is changing as of 10/29. If you are applying to newly posted positions, you will need to take the revised assessment.

Job Details

Emergency Services Coordinator

Requisition #: 191865
Location: Johns Hopkins Hospital, Baltimore, MD 21201
Category: Clerical and Administrative Support
Work Shift: Night Shift
Work Week: Full Time (40 hours)
Weekend Work Required: Yes
Date Posted: Oct. 24, 2019

Johns Hopkins Health System employs more than 20,000 people annually. Upon joining Johns Hopkins Health System, you become part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees. Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry. If you share in our vision, mission and values and also have exceptional customer service and technical skills, we invite you to join those who are leaders and innovators in the healthcare field.

Position Summary:

The Emergency Service Coordinator will perform all non-clinical services related to registration/discharge of a patient and their records. This position is also responsible for triaging all incoming calls to the department, and triage all calls to the call bell system. This position is responsible for billing preparation, and other processes associated with the patients and their associated medical records on an emergency basis, with variable patient flow and unscheduled arrivals. The ESC assists patients and physicians requesting services with JHMI. The position requires primary patient/family contact in the Adult Emergency Department to ascertain appropriate demographic information, insurance coverage and to initiate application for other sources of funding.


Medical and insurance terminology and an excellent command of English grammar and spelling, both written and verbal. Requires working knowledge in medical insurance plans, billing and regulations, especially managed care plans, applicable to Inpatient and Outpatient Care and revenue and procedure code assignment; familiar with multiple payers’ insurance verification guidelines. Must be able to obtain payer specific details, as necessary to ensure accurate coordination of benefits.


Work requires a level of knowledge in health care administration. Diploma/Certificate/GED required. 6 months-1 year of related experience required.

Work Experience:

A minimum of two years of relevant work experience in medical office, hospital, or similar customer service environment preferred.


Night, Full Time (40 hours)

10:30 pm – 7:00 am

Rotating weekends


Work Location:

JHH, 600 N. Wolfe Street


Requires excellent verbal communications, telephone manners, interviewing and interpersonal skills to interact with patients, families, members of the health care team and external agencies. Ability to demonstrate and convey a favorable image of the organization and to conform to proper standards of professional dress, attitude, demeanor. Requires proficiency in PC usage and keyboard; working knowledge of spreadsheet applications (i.e. Excel) is preferable. Ability to perform with accuracy and attention to detail in a variable and time-sensitive environment. Ability to lead a team.

Required Licensure, Certification:

Successful completion of department training program and all related competency assessments.

Working Conditions:

Works in a spontaneous, fast-paced clinical environment that operates 24 hours a day, 7 days a week (with possible exposure to communicable diseases). Work requires visual acuity, attention to detail and physical ability to stand, walk or sit for extended periods of time. The different positions within the Emergency Services Coordinator responsibilities requires the flexibility of the employee to sit, stand, walk, push and pull patients (>20 lbs), bend at the waist, lift <10 pounds, and hand manipulations throughout respective shifts. Requires physical ability to walk and push patient wheelchair. The position may require an employee to work on a workstation on wheels. Work requires attention to detail in meeting payer-imposed deadlines on a daily basis. Working frequently produces a high level of mental/visual strain due to extended use of CTR. Work requires the ability to adapt to a variety of circumstances in multiple settings including at the bedside and the trauma bay. Work may require contact with aggressive and/or combative patients. Employees may be required to adhere to work availability and scheduling requirements. This may include, but is not limited to mandatory overtime and shift work.

Johns Hopkins is a Smoke – Free campus.

Johns Hopkins Health System and its affiliates are Equal Opportunity/Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, sex, age, national origin, disability, protected veteran status, and or any other status protected by federal, state, or local law.


Learn More About
Johns Hopkins Medicine.