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Job Details

Epic Application Coordinator IV (EpicCare Ambulatory)

Requisition #: 182831
Location: Johns Hopkins Hospital/Johns Hopkins Health System, Baltimore, MD 21201
Category: Information Technology
Work Shift: Day Shift
Work Week: Full Time (40 hours)
Weekend Work Required: Yes
Date Posted: March 25, 2019

Johns Hopkins Health System employs more than 20,000 people annually. Upon joining Johns Hopkins Health System, you become part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees. Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry. If you share in our vision, mission and values and also have exceptional customer service and technical skills, we invite you to join those who are leaders and innovators in the healthcare field.

General Position Summary:

The Application Coordinator IV ( AC IV) participates in the development and design of the application(s) for which the AC IV is responsible and is required to gain an in-depth knowledge of the assigned Epic module(s).

  1. Demonstrates specialized knowledge of and expertise in: relevant computer systems, applications and interfaces. Delivers highly complex solution sets for systems and application problems.
  2. Demonstrates high proficiency in all skills required to facilitate complex application and systems enhancements or replacements.
  3. Analyzes and resolves highly complex system integration problems.
  4. Evaluates software and hardware products and make recommendations for improving operations or processes.
  5. Demonstrates an expert and/or specialized understanding of the JHM clinical and/or business operations.
  6. Demonstrates advanced proficiency in creating detailed documentation, including recommendations for system changes and improvements.
  7. Communicates effectively with users, colleagues, developers, and organizational administration.
  8. Provides estimates for complex work efforts.
  9. Demonstrates excellent analytical skills.
  10. Collaborate with cross-functional work teams with minimal supervision.
  11. Demonstrates advanced proficiency with complex projects in creating detailed documentation, including system design documentation, procedures, process and data flows, , project plans, and recommendations for system enhancements and replacements.
  12. Demonstrates advanced interpersonal skills to effectively interface with department heads, University, Hospital and Health System personnel, vendors, and consultants, to lead projects. Able to effectively communicate and interact with staff.
  13. Leads and mentors lower level AC’s in the development, implementation, and problem resolution of an application through planning, scheduling, assigning, coordinating, and reviewing tasks performed by project team members. May provide input to the yearly performance evaluation of staff.

Required Job Qualifications:

Education: Baccalaureate degree, education or health related field with educational courses. Professional certification(s) and/or related experience

beyond minimum training experience qualifications may substitute for formal education requirement on a two years experience-for-one year education basis.

Certifications: Required to complete and pass certification in assigned EPIC application module(s) within 120 days of employment in this role.


  • Five years operational experience in a clinical or healthcare business operations setting or five years experience in Information Technology.
  • General understanding of the work flows in clinical or healthcare business operations.

Preferred Job Qualifications:

  • Experience with implementing clinical and/or healthcare business information systems in a large-scale and complex healthcare organization.
  • Epic certification in the module(s) being represented.
  • Experience in Epic installations.
  • Knowledge of the current healthcare environment.
  • Experience in developing business and/or clinical workflows related to the assigned application module.

Knowledge, Skills, & Abilities (KSA’s):

  • Ability to handle analysis, design, system configuration and testing tasks at a high level of complexity.
  • Ability to incorporate policies, procedures, and specific clinical practice and/or business processing needs into information systems training
  • Excellent customer service skills
  • Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education
  • Strong organizational skills in managing multiple priorities
  • Uses critical thinking skills regarding use of the clinical/business operations software applications
  • Detailed understanding of clinical/business operations workflows and system configuration gained by participating in validation sessions with project team members and assisting in system design.
  • Proficiency in Microsoft Office applications – Word, Excel, PowerPoint, with proficiency in Microsoft Visio and Project desirable.
  • Demonstrated expertise in technical design techniques for related software applications.
  • Demonstrated knowledge of project management principles as they relate to managing timeline, budget and quality.
  • Able to lead the work of staff.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.


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