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Job Details

Epic IT Director (Ambulatory Services)

Requisition #: 448523
Location: Johns Hopkins Hospital, Baltimore, MD 21201
Category: Information Technology
Work Shift: Day Shift
Work Week: Full Time
Weekend Work Required: No
Date Posted: Dec. 8, 2021

Johns Hopkins Health System employs more than 20,000 people annually. Upon joining Johns Hopkins Health System, you become part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees. Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry. If you share in our vision, mission and values and also have exceptional customer service and technical skills, we invite you to join those who are leaders and innovators in the healthcare field.

General Position Summary:

This position reports to the VP, Health IT. The position controls the business and project aspects of applications and modules of JHM software utilized for patient care and for the revenue cycle. This individual participates in the day-to-day leadership, administration and planning of software enhancements, maintenance, implementation of new modules or products with assistance from IT Managers and IT Leads as well as Project Management staff. Responsible for ensuring the completion of the project plans and/or the component parts if assigned to a specific area of oversight. This individual is accountable to ensure that the overall software decision-making process aligns with the governance structure and that teams have enabled escalation of decisions so that they occur timely. Uses the governance structure to bring team issues forward in order to collaborate with the key stakeholders or leadership team to resolve problems for both clinical or revenue cycle issues. Ensures timely and effective communications for inter-team tasks and status. Is an active champion and advocate for the applications managed and represents those applications at many forums. Conducts weekly team meetings to review resource allocation, enhancement request priorities, tasks and timeline adherence. Works closely with Business Owners to understand any required changes to the software to meet the needs of patient safety, regulatory compliance or new local, state or federal requirements. Responsible for risk identification and mitigation strategies related to upgrades and new projects. Responsible to track key issues, milestones, timelines and testing. Ensures adherence to change control processes that provide consistency in documentation of changes and the quality of changes that migrate to the production environment. Acts as a facilitator to bring consensus to different workgroups that need to come together and agree on single workflows or processes. Although principal oversight is related to the Epic product suite, additional applications may be assigned in order to align service delivery and customer base.

Authority/Decision Making Level:

Reviews and approves project charters and work plans, staffing and resource allocation. Reviews key decisions regarding the scope of new projects, estimated costs and approves scope changes through the leadership oversight process.

Supervisory Responsibility:

This position oversees managers and project leads and/or administrative support that provide direction to team members within applications or to the project management functions and office oversight at large.

Problem Solving:

Advanced problem solving capability required to direct and oversee solutions to complex issues.

Ensures high quality of deliverables as identified through the project plan and in conjunction with project change control, testing and oversight processes:

  1. Activities of one team do not adversely impact activities of another team
  2. Changes are combined when appropriate to avoid duplicate effort
  3. Thorough testing to minimize problems at the point of introduction to the production environment
  4. Quality deliverables are prepared

Budget Responsibility:

Maintains responsibility of overall spending as allocated for the specific capital or operating budgets including staffing, consulting and software costs. Works with the Manager of Capital Budgeting and Accounting or the JHMCIS Finance leadership with any project spending issues that arise. Ensures that the management team accurately accounts for their time within the time management tool-set which allocates time across the various capital projects and operating budgets.

Information Management:

Responsible for assisting in the coordination of the technical components needed relative to software and hardware and works collaboratively with other divisions of JH IT to ensure that the environment, hardware, integration and devices are operating appropriately and tested for production use.

Working Conditions:

Works in a normal office environment where there are limited physical discomforts due to temperature, noise, dust etc. Work requires attention to detail and requires mental/visual acuity. Travel is required to JHM entities to attend meetings and conferences related to the individuals’ accountability.

Required Job Qualifications:

Education: Baccalaureate degree, in computer science, business or clinical related field required.

Certifications: None


Minimum 8-10 years project management experience

Previous staff management experience required

Experience in running a large project from a Project Management Office perspective or managing a large project team in a health system environment

Preferred Job Qualifications:

Certification in project management

Epic experience

Master’s degree

Knowledge, Skills, & Abilities (KSA’s):

Ability to assess risks that impact the project

Ability to lead large multi-disciplinary teams in a matrix environment

Advanced skills at problem solving

Skilled in Microsoft Office products including MS Project

Strong communication skills – written and verbal

Demonstrated ability to develop creative solutions to complex problems

Clinical Applications Responsibilities:

The current structure for Clinical Applications on the Epic project includes three directors. Applications and structure across these Directors are subject to change and the VP of Health IT has the authority to modify applications or move the Directors to within the structure without having to post the position.

Director of Inpatient Applications: This director oversees the Ambulatory suite of applications which include documentation for over 90 specialties and sub-specialties, the patient portal (MyChart) , software to connect medical staff offices with their specific JHHS patient records (Carelink), oncology treatment protocols (Beacon) for standard of care and research as well as the transplant application. New practice sites and programs such as Community Connect, Johns Hopkins Regional Physicians (JHRP) and future work with other ambulatory models such as FQHC’s will fall under the direction of this individual for ongoing services. This Director actively participates in the ambulatory strategy to ensure that Epic development and new product offerings align with the ambulatory focus that JHM is pursuing.

All Directors have accountability to ensure the integration and clinical integrity of the applications that they oversee.

Candidates for this role will have healthcare clinical software development and support experience in a large health system with preference to an academic environment. An Epic certification in at least one of the applications is preferred as is previous Epic application experience.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.


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