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Job Details

Financial Clearance Coordinator

Requisition #: 191297
Location: Johns Hopkins Hospital, Baltimore, MD 21201
Category: Finance
Work Shift: Day Shift
Work Week: Full Time (40 hours)
Weekend Work Required: No
Date Posted: Aug. 30, 2019

Johns Hopkins Health System employs more than 20,000 people annually. Upon joining Johns Hopkins Health System, you become part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees. Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry. If you share in our vision, mission and values and also have exceptional customer service and technical skills, we invite you to join those who are leaders and innovators in the healthcare field.

Position Summary:

Reporting to the Financial Clearance Manager/or Supervisor, the Financial Clearance Coordinator will be responsible for all administrative and financial components of financial clearance. Some of the financial components consist of pre-registration, insurance verification, pre-certification, and patient financial information. The position is also responsible for informing the patient/guarantor of all financial liabilities and documenting pertinent information into appropriate systems. The position requires integral communication with patients, insurance companies, department administrators, physicians, and other departmental staff to ensure the ideal patient experience.

The Financial Clearance Coordinator works as a team member and positively accepts change throughout the Health System while establishing relationships at all facilities and be familiar with each institution’s computer environment and payer contracts as needed.


Knowledge of medical and insurance terminology

Knowledge of medical insurance plans; especially manage care plans

Requires ability to understand, interpret, evaluate, and resolve basic customer service issues.

Knowledge of the Johns Hopkins Health System or other Healthcare related policies and procedures, preferred.


High School Diploma or equivalent.

Work Experience:

1-2 years related medical office, hospital, or similar customer service environment.


Day Shift, Full Time (40 hours)

8:30 am – 5:00 pm


Work Location:

JHH at Keswick


Intermediate in Microsoft Office

Requires excellent verbal, communication, telephone etiquette, interviewing, and interpersonal skills to interact with peers, superiors, patients, families, members of the healthcare team and external agencies.

Requires intermediate analytical skills to resolve problems and provide patient and referring physicians with information and assistance with pre-registration and registration issues.

Ability to perform with attention to detail and accuracy

Ability to multitask and prioritize work

Ability to demonstrate and convey a favorable image of the organization and conform to proper standards of professional dress, attitude, and demeanor.

Requires high level of professionalism in both appearance and presentation

Requires analytical skills to perform calculations for financial work up and deductibles and to receive payment

Ability to perform with accuracy and attention to detail for meeting payer-imposed deadlines on a daily basis

Requires intermediate organizational skills to complete financial applications, insurance verification, billing, and collection processes within acceptable time frames.

Requires communication skills to clearly and concisely communicate verbally and in writing with peers, superiors, payers, physicians, ancillary departments, etc.

Ability to evaluate own workflows and JHHS processes and appropriately recommends process improvements.

Required Licensure, Certification:

Certification on host systems as appropriate. Certification to be obtained during introductory 90 day probationary period.

Successful completion of departmental training program and all related competency assessments.

Coding Certification is a plus.

Working Conditions:

Physical ability to sit, stand, walk for an extended period of time

Ability to function under stressful situations due to rapidly changing priorities and deadlines

Works in an office environment where there are limited physical discomforts due to temperature, noise, dust, and the like.

Work frequently produces a high level of mental/visual strain due to extended use of PC

Work may require light lifting, stooping, or bending.

Johns Hopkins is a Smoke – Free campus.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.


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