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Job Details

Human Factors Specialist

Requisition #: 187511
Location: Johns Hopkins Hospital/Johns Hopkins Health System, Baltimore, MD 21201
Category: Non-Clinical Professional
Work Shift: Day Shift
Work Week: Full Time (40 hours)
Weekend Work Required: No
Date Posted: June 4, 2019

Johns Hopkins Health System employs more than 20,000 people annually. Upon joining Johns Hopkins Health System, you become part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees. Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry. If you share in our vision, mission and values and also have exceptional customer service and technical skills, we invite you to join those who are leaders and innovators in the healthcare field.

Position Summary:

Reporting to the Sr. Director of Patient Safety for the Armstrong Institute for Patient Safety and Quality, and Health IT patient safety officer for JHM. The Quality and Innovation Coach will have responsibility for driving continuous process improvement across Johns Hopkins Medicine. This position will apply human factors concepts (or any other relevant quality improvement) for reducing and mitigating errors related to HIT, and improving patient safety. Proactively mitigate patient safety risk factors to improve human and organizational performance for the Johns Hopkins Health System. Ensure appropriate design, implementation for health care innovations (including but not limited to Health information technology, electronic medical record, low-cost in unit innovation) and monitor post-implementation outcomes. Analyze existing system functionality (socio-technical system), from unit-level to JHHS-level to assess current human and organizational performance, and identify opportunities to improve safety through system re-engineering. Plan, Model and simulate through physical mock-ups to evaluate the design usability, prototype new design, analyze existing socio-technical systems and re-engineer the work system. Provide human factors consultations on various projects within JHHS. Support front line staff and Process Owners with identifying, scoping and executing patient safety related projects. Engage with management and administration to identify organizational goals, resources and constraints.


Requires knowledge of human factors engineering, project management and process improvement.


Master’s degree in related discipline (e.g., Industrial Engineering or Engineering Psychology in Human Factors). PhD preferred.

Work Experience:

Requires 5 years of experience with operational and/or research based human factors projects.


Day, Full-time (40 hours)

8:30 am-5:00 pm


Work Location:

JHH, 600 N. Wolf Street


Project management skill and experience required. Excellent oral and written communication skills. Strong problem solving, analytical, strategic thinking skills. Proficient in Microsoft office products and some data analysis software. Must have proven track record and relentless drive for continuous improvement. Must be self-motivated and proactive, have a positive personality, and have the initiative and passion for driving project results. Must have the ability to lead, work with teams, be part of a team, and understand team dynamics.

Required Licensure, Certification:


Working Conditions:

There is little exposure to hazardous working conditions, except when working within the clinical area. Requires the ability to sit for long periods of time.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.


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