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Job Details

Information Receptionist - Patient and Visitor Services

Requisition #: 196899
Location: Johns Hopkins Hospital, Baltimore, MD 21201
Category: Clerical and Administrative Support
Work Shift: Rotating Shift
Work Week: Full Time (40 hours)
Weekend Work Required: Yes
Date Posted: Oct. 16, 2019

Johns Hopkins employs more than 20,000 people annually across our health system. Upon joining Johns Hopkins, you become part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees. Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry. If you share in our vision, mission and values and also have exceptional customer service and technical skills, we invite you to join an employer that is a leader and innovator in the healthcare field.

Position Summary:

Under general supervision, and following established procedures, receives visitors or patients, ascertains their needs and directs them accordingly; periodically escorts patients; answers telephone and provides general Hospital information.

Knowledge:

Knowledge of reception procedures.

Education:

High School Diploma or Equivalent.

Work Experience:

6 Months to 1 year experience in a similar work environment.

Shift:

Day, Full Time (40 hours)

6:00 am-8:00 pm

Weekend work required.

The desks operate 7 days a week/365 days a year including holidays.
Non-Exempt

Work Location:

JHH, 600 N. Wolfe Street

Skills:

Interpersonal skills to communicate with groups of people from various backgrounds and experiences. Ability to read, write, and give accurate information to visitors, patients and Hospital employees. Demonstrated ability to learn floor plan of Institution, location of clinics and other areas, policies and procedures and contacts in a short period of time.

Required Licensure, Certification:

None.

Working Conditions:

Located at Information Desks throughout visitor lobbies; occasional discomfort due to temperature changes indoors and out.

Johns Hopkins is a Smoke – Free campus.

Johns Hopkins Health System and its affiliates are Equal Opportunity/Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, protected veteran status, and or any other status protected by federal, state, or local law.

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