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Job Details

Intake Coordinator

Requisition #: 186637
Location: Johns Hopkins Medicine International, Baltimore, MD 21201
Category: Clerical and Administrative Support
Work Shift: Day Shift
Work Week: Full Time (40 hours)
Weekend Work Required: No
Date Posted: Aug. 2, 2019

Johns Hopkins Health System employs more than 20,000 people annually. Upon joining Johns Hopkins Health System, you become part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees. Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry. If you share in our vision, mission and values and also have exceptional customer service and technical skills, we invite you to join those who are leaders and innovators in the healthcare field.

Johns Hopkins USA (HUSA) is responsible for assisting our patients who live outside of the state of Maryland with scheduling their appointments, assistance with travel, lodging and transportation and advice about what to bring and how to get started. In this role, you would be responsible for responding to all inbound calls to HUSA receiving roughly 70-80 calls per day. Responsible for greeting our perspective patients with a friendly demeanor ad collecting all demographic information such as full name, contact information, date of birth, state of residence and other marketing questions. From there the calls are triaged appropriately either internally or within the institution. Also responsible for managing the fax que and HUSA email box. Some patient leads may come from the web. When a patient requests an appointment online, the Intake Coordinator will create a lead and assign the patient to a Medical Concierge. This role is also responsible for various tasks such as processing mail, updating the mail tracker, create medical record numbers, uploading medical records, delivering CDs to doctors’ offices, and assisting with scheduling team meetings.

Competencies:

A. Education:

Two years of college, business school, or equivalent experience required.

B. Knowledge:

- General business knowledge of office management and data processing.

- Knowledge of Business and/or medical terminology.

- Requires a comprehensive understanding of department and Hospital policies and procedures, personal computers (i.e. spreadsheets and database management), and general secretarial, office and administrative procedures.

C. Skills:

- Requires analytical ability to gather data, analyze budget reports, generate monthly reports, and interpret department policies and procedures.

- Demonstrated ability to identify, analyze and solve problems.

- Ability to plan, organize, complete, and manage programs in the most efficient manner.

- Ability to display industriousness, conscientiousness and diligence in performing tasks.

- Ability to meet or exceed standards for major responsibilities of objectives on time or ahead of schedule.

- Requires keyboard skills at the equivalent of 30 WPM.

- Requires an excellent command of English grammar and spelling usage.

- Strong interpersonal skills are required to interact with Hospital administration, staff, patients and families, as well as to handle confidential and sensitive information.

D. Required Licensure, Certification, Etc.:

None

E. Work Experience

Minimum three years related work experience.

F. Machines, Tools, Equipment:

Must operate standard office machines and equipment such as calculators, typewriters, photocopiers, PC, general office and communications equipment.

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Johns Hopkins Health System and its affiliates are Equal Opportunity/Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, sex, age, national origin, disability, protected veteran status, and or any other status protected by federal, state, or local law.

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