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Job Details

International Financial Coordinator

Requisition #: 204883
Location: Johns Hopkins Medicine International, Baltimore, MD 21201
Category: Finance
Work Shift: Day Shift
Work Week: Full Time (40 hours)
Weekend Work Required: No
Date Posted: Jan. 22, 2020

Johns Hopkins employs more than 20,000 people annually across our health system. Upon joining Johns Hopkins, you become part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees. Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry. If you share in our vision, mission and values and also have exceptional customer service and technical skills, we invite you to join an employer that is a leader and innovator in the healthcare field.

Foreign language proficiency preferred (Arabic, Mandarin, or Spanish)

Position Summary:

As a primary contact for all financial matters pertaining to international patients, the International Financial Coordinator is responsible to support the daily financial operations of the International Patient Services Division, coordinating financial information with employees at all levels of the organization. In order to provide a high level of customer service, this position requires a substantial level of interpersonal skills. Directly reporting to the International Finance Supervisor, the individual in this role acts as a liaison between international patients and the Johns Hopkins Medical Institutions by financially screening and educating international patients following the department protocols. Primary responsibilities include, but are not limited to: issuance of financial clearance to appropriate department staff via Webex; pre registration and coding international patients into multiple internal systems; accounts receivable and collection of deposits via cash, check or credit card; creation of estimates; correspondence with foreign referral sources to obtain authorizations for services; correspondence with insurance companies for verification of benefits, updates of insurance coverage; keeping international administrative staff and clinics informed throughout the approval process. Additional duties may include serving in an administrative capacity, receiving inbound contacts (calls, emails, faxes, etc.) from patients, physicians and staff. The International Financial Coordinator works in a team oriented environment and positively promotes teamwork and collegiality across all levels of staff.

Competencies:

A. Education:

  • Bachelor degree in Accounting, Finance, International Finance, Healthcare or related field preferred, offset with experience.

B. Knowledge:

  • Knowledge of windows based software applications (Word Processing, Spreadsheet, Database, Presentation);
  • Medical Terminology and anatomy preferred;
  • Working knowledge of Utopia/ PSIS, Epic, Meditech, Webex, Keane, IBS and IDX preferred;
  • Foreign language proficiency preferred (Arabic, Mandarin, or Spanish)

C. Skills:

  • Must have highly-refined interpersonal skills necessary to discuss financial arrangements with patients, and coordinate with departmental personnel regarding finance issues;
  • Must provide thorough management of tasks assigned to the coordinator’s queue, ensuring that all requirements are satisfied in a timely receipt and completion of the services;
  • Must be able to adeptly handle patients of different ethnic, religious, and other backgrounds in a congenial and service-oriented fashion;
  • Must be pro-active, responsive and able to work on a fast paced environment;
  • Requires strong analytical ability to gather information;
  • Understands HIPPA standards and protects confidential patient information.

D. Required Licensure, Certification, Etc.:

  • None.

E. Work Experience

  • Work requires a knowledge of general policies and billing procedures as acquired in two to three years of related experience (experience at JHM is preferred);
  • Minimum of 2 years in customer service;
  • International healthcare experience preferred.

F. Machines, Tools, Equipment:

  • Must be able to operate general office and communication equipment (multi-line phone and ACD system, copier/fax machine, computers, and credit card machines).

Johns Hopkins Health System and its affiliates are Equal Opportunity/Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, protected veteran status, and or any other status protected by federal, state, or local law.

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