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Job Details

JHI IT Manager

Requisition #: 190614
Location: Johns Hopkins Medicine International, Baltimore, MD 21201
Category: Information Technology
Work Shift: Day Shift
Work Week: Full Time (40 hours)
Weekend Work Required: No
Date Posted: July 29, 2019

Johns Hopkins employs more than 20,000 people annually across our health system. Upon joining Johns Hopkins, you become part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees. Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry. If you share in our vision, mission and values and also have exceptional customer service and technical skills, we invite you to join an employer that is a leader and innovator in the healthcare field.

Position Summary:

Responsible for the day-to-day planning and decision-making for a range of IT services for a department or unit, or responsible for a single function for the university, health system or both. Manages the IT strategy, infrastructure, development, and support within the organization. Develops and implement plans and policies for service delivery in support of organizational operations. Represents departmental leadership in divisional and interdivisional meetings related to IT policies and operations. Leads large scale projects, which may include those requiring multi-disciplinary coordination and significant vendor collaboration. Has day-to-day responsibility for a variety of technologies and applications with a focused customer base, or a focused set of technologies with a wide and diverse customer base. Supervises IT team. Recognized as an expert in group’s realm of responsibility.

The scope of authority of the IT Senior Manager encompasses one or more major highly complex/technical IT functions (e.g., networking, telecommunications, applications, Web services, etc.) that significantly impact operations and support the entire university, health system, or both.

Typically has moderate size staff comprised of IT staff as direct and indirect reports, which may include LAN and Systems Administrators, Systems Engineers, Programmer Analysts, and Senior Technical Support Analysts. Develops operating budget and participates in the setting of budget priorities in area of responsibility. Leads projects which vary in complexity and may involve coordination and collaboration with other IT groups at JHU/JHHS as well as outside vendors.

Competencies:

A. Education: A Bachelor’s degree coupled with a minimum of 7 years of management experience is required. Additional education may substitute for required experience and additional related experience may substitute for required education.

B. Knowledge High level knowledge of all technologies within area of responsibility; Track record of collaboration with peers, colleagues and lower level staff; Proven ability to prioritize work and ensure projects and workloads are completed on time while maintaining high morale; Ability to prioritize conflicting demands; Excellent written and oral communications skills; Politically aware and able to maintain confidentiality; Act and speak professionally in formal and extemporaneous situations; Demonstrated exemplary customer service skills

C. Skills: Applicants must possess proven written, verbal, and interpersonal skills as well as strategic planning skills. They must have advanced experience with the range of supported technologies. Project management experience is desirable.

D. Required Licensure,

Certification, Etc.: none

E. Work Experience A minimum of 7 years of management experience is required. Additional education may substitute for required experience

F. Machines, Tools, Works effectively with PC productivity tools as required.

Equipment:

Dimensions:

A. Budget Develops and manages budget for any projects assigned. Participates extensively in budget matters

Responsibility impacting staff and relevant projects.

B. Authority/Decision Recommends salary action and promotions. Hires/terminates staff. Makes decisions on project level.

Making Level: Prioritizes work for staff. Recommends business solutions to customer and management.

C. Supervisory Performs staff disciplinary measures. Manages staff and has responsibility for hiring, firing, and

Responsibility: performance management. Directs staff in work processes. Directs training of staff in work processes and competencies.

Problem Solving:

Formulates business problem solutions using technology. Facilitates customer system issue resolution by clarifying the issue and allocating the appropriate resources to effectively and efficiently bring the issue to closure.

Information Management:

Using effectively constructed metrics, must be able to monitor and review status reporting for projects, service requests, issues and problems. Brings issues to closure and prevents future issues by planning for continuous operational improvements based on effective assessment of these reports.

Working Conditions:

Works in normal office environment where there is little discomfort to extremes of dust, noise, temperature and the like.

Johns Hopkins Health System and its affiliates are Equal Opportunity/Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity,sex, age, national origin, disability, protected veteran status, and or any other status protected by federal, state, or local law.

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