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Job Details

JHSCS Patient Services Supervisor - Ambulatory Surgery Center

Requisition #: 186188
Location: Johns Hopkins Hospital/Johns Hopkins Health System, Lutherville, MD 21093
Category: Allied Health/Clinical Professional
Work Shift: Day Shift
Work Week: Full Time (40 hours)
Weekend Work Required: No
Date Posted: May 5, 2019

Johns Hopkins employs more than 20,000 people annually across our health system. Upon joining Johns Hopkins, you become part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees. Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry. If you share in our vision, mission and values and also have exceptional customer service and technical skills, we invite you to join an employer that is a leader and innovator in the healthcare field.

Position Summary:

The ASC Patient Services Supervisor is responsible for supervising, training, and motivating team members. The ASC Patient Services Supervisor provides leadership, guidance, and supervision of their direct reports – including patient service coordinators (PSCs), OR Schedulers, or other entry-level staff -- to ensure the provision of safe, quality care in an efficient and productive manner. The ASC Patient Services Supervisor will have demonstrated proficiency in the skillsets required to perform the duties of their direct reports. Participates in the interviewing, hiring and orientation of new staff and the following training, competency assessment, and performance evaluation processes. The ASC Patient Services Supervisor will work in collaboration with the Nurse Managers, Director of Nursing and Administrator to implement workflows, ensure patient safety and address the patient experience. Assumes management responsibilities in the absence of the Administrator. Orders necessary office/front desk supplies via SAP.

Shift:

Days, Full Time (40 hours)

8:00 a.m. - 4:30 p.m., M-F

Non-Exempt

Work Location:

Green Spring Ambulatory Surgery Center Pavilion III

10803 Falls Road

Suite 3100

Lutherville, MD 21093

Competencies:

  1. Education:

A. A. degree required. Experience beyond the minimum work experience requirement may be substituted on a 2 years’ experience for 1 year of education basis.

B. Knowledge:

  • Understanding of ASC, physician office and/or clinical operations including appointment scheduling and registration, where appropriate
  • Knowledge of third party insurance and accountable/managed care concepts
  • Knowledge of physician billing, hospital billing, and regulatory requirements preferred
  • Knowledge of computer applications such as Microsoft Office, EPIC, Kronos, and SAP

C. Skills:

  • Excellent interpersonal communication skills
  • Strong customer service focus for both patients/family and providers in the clinic
  • Demonstrates initiative and leadership qualities
  • Mature judgment and a high level of motivation and professionalism
  • Analytical ability to evaluate practice metrics and make recommendations to improve operating procedures
  • Ability to prioritize and pursue multiple tasks in tandem
  • Ability to represent clinic effectively at institutional level meetings and with outside entities
  • Financial skills necessary to manage budgets and appropriately control expenses

D. Required Licensure, Certification, Etc.:

None

E. Work Experience:

Three to five years in a clinic or hospital setting; prior supervisory experience preferred.

Johns Hopkins Health System and its affiliates are Equal Opportunity/Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity,sex, age, national origin, disability, protected veteran status, and or any other status protected by federal, state, or local law.

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