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Job Details

Johns Hopkins Imaging Patient Access Operations Manager

Requisition #: 187465
Location: Johns Hopkins Hospital/Johns Hopkins Health System, Baltimore, MD 21201
Category: Manager/Supervisor
Work Shift: Day Shift
Work Week: Full Time (40 hours)
Weekend Work Required: No
Date Posted: June 12, 2019

Johns Hopkins Health System employs more than 20,000 people annually. When joining the Johns Hopkins Health System, you became part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees. Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry. Great careers continually advance here.

Position Summary:

Reporting to the Director of JH Medical Imaging and JHM Patient Access Contact Center Operations for imaging services across both JHH Radiology and JH Imaging LLC. Manager is responsible for the daily operation of the department call center, including business objectives, performance and resource management. Specific responsibilities include staffing and schedule adherence, training, quality assurance, provider schedule template review and protocol development and maintenance. Further, the Manager serves as the liaison to core services for, financial clearance, training, quality assurance, analytics and performance improvement. Significant interaction with internal and external stakeholders and other parties, including the clinical managers, referring physicians and office staff, JH Imaging marketing team, and medical directors at JH Imaging sites. Other related responsibilities include coordination of projects relating to JH Imaging acquisition lines.

Knowledge:

Comprehensive knowledge and a high level of proficiency in managing patient care services across healthcare lines. Position requires experience in healthcare operations related to improve the patient’s experience and alignment with business strategies. Entails comprehensive understanding of marketing strategies, health insurance plans, appointment scheduling and registration, call center operations and management practices.

Requires extensive knowledge of medical terminology. Preferred extensive knowledge of radiologic imaging exams

Education:

Bachelor’s degree in Business, Health Administration or Health Science and Policy required. Directly related experience may be considered in lieu of education.

Work Experience:

Experience in practice manager of service lines or call center operations and management techniques which are generally acquired during five (5) years of progressively more responsible management experience in such an environment.

Shift:

Day, Full Time (40 hours)

8:00 am – 4:30 pm

Exempt

Work Location:

JH at Keswick, 3910 Keswick Rd, Baltimore, MD 21211

Skills:

Strong creative and analytical abilities required for analyzing and developing organizational plans that align with market growth opportunities, healthcare reform, operational strategic goals and financial objectives. Ability to use analytical skills in decision making and problem solving - combining, evaluating, and reasoning with information and data to make decisions and solve problems.

Highly skilled in organizing, planning, and prioritizing - developing plans to accomplish work, and prioritizing and organizing the work of the department. Quantitative skills necessary to use statistics to help decision making and to evaluate the effectiveness of call center activities. Excellence in communication, both orally and written is required. Interpersonal abilities necessary to effectively interact with all levels of JHHS/JHH and JHU personnel. Ability to play an effective leadership role in integrating imaging services. Ability to use different leadership approaches to motivate, coach, and develop employees.

Required Licensure, Certification:

None

Working Conditions:

Work is generally performed in an office or clinical environment in which there is only minimal exposure to unpleasant and/or hazardous working conditions. Does require periods outside of office visiting imaging sites which can include time driving to the sites and standing for extended periods.

The Johns Hopkins Hospital is a smoke free campus.

Johns Hopkins Health System and its affiliates are Equal Opportunity/Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, sex, age, national origin, disability, protected veteran status, and or any other status protected by federal, state, or local law. The Johns Hopkins Hospital is a smoke free campus.

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