LEAD EVALUATOR-PSYCHIATRIC EMER SERV

What Awaits You?

• Career growth and development
• Diverse and collaborative working environment
• Affordable and comprehensive benefits package

Position summary

Responsible for providing supervision and operational direction for the delivery of psychiatric services in the emergency room. Works with multi-disciplinary team in the Emergency Department to provide quality psychiatric service. When on-site, Takes and Resolves Called in Schedule changes and Takes and Resolves or Refers to Manager the Clinical Called in or On Site questions. When Off Duty, Takes and Resolves On-Call Schedule changes and Takes and Resolves or Refers to Manager the Clinical On-Call questions.

II. Principal Duties and Responsibilities

1. Monitor and evaluates clinical and non-clinical contact between psychiatric evaluator staff, psychiatric nursing, and emergency room physician leadership, serving complex patients, their families, primary care and specialty provider stakeholder partnerships, monitoring adherence to protocols and appropriate clinical interaction
2. Monitors area safety, clinical effectiveness, productivity, staffing breaks and patient access to services
3. Reviews high-risk cases for clinical appropriateness and correct documentation
4. Works with multi-disciplinary team in the Emergency Department to provide quality psychiatric service.
5. Oversees all insurance authorizations necessary to treat patients.
6. Use of knowledge of Mental Health Resources in Maryland and proficient in formulating and implementing treatment and disposition plans including collaboration with social work department.
7. Documents all clinical activity in accordance with Johns Hopkins Bayview, and State of Maryland regulations.
8. Responds in a timely manner to request from Emergency Department Physician for psychiatric consultation. Performs psychiatric assessment, formulates diagnosis and in consultation with referring physician recommends and completes appropriate disposition. Documents all activities according to standards.
9. Supervises the activities of scheduled staff, ensures that policies, practice procedures are followed; always ensures adequate staff coverage, coordinates employee lunch breaks schedules to meet department staffing needs; alerts manager of any staffing problems and makes decisions to assure necessary coverage
10. Provides written and or verbal feedback to staff to assist with performance improvement and staff development
11. Makes decisions and resolves problems, using service standards in handling of unique circumstances and complaints; assists staff in resolving problems
12. Serves as subject matter expert in the areas of clinical and non-clinical policies and procedures, use applicable processes
13. Ensures shift meets standard performance criteria and ensures desired levels of engagement in recovery-oriented care, community tenure and positive clinical outcomes
14. Subscribes to the departmental goal of creating a culturally competent environment by treating patients, families, trainees, and co-workers in a sensitive manner with appropriate attention to cultural differences.
15. Provides quality review process training and responsible for shift performance and training of all staff
16. Prepares shift performance management reports and consults modifying staffing efficiency
17. Coaches and develops personnel to enhance current performance and provides corrective counseling if necessary
18. Resolves escalated contacts by verifying and determining escalation needs for issues; providing direction for handling sensitive issues; and key resolution partners for resolving escalated issues; requests for information on escalated contact situations; and partnering with key stakeholders to support resolution or action plan
19. Develops and maintains collegial working relationship with all ED Staff
20. Completes monthly audits of suicide screening and assessment safety standard
21. When off duty, takes and resolves on-call schedule changes and take and resolve or refer to manager the clinical on call questions
22. When onsite, takes and resolves called in schedule changes and take and resolve or refer to manager the clinical called in or onsite questions

23. Performs additional duties as assigned.

III. Required Knowledge, Skills, and Abilities

1. Requires social work, or related field and minimum of 5-8 years of experience in management which includes experience in clinical staff development and education, quality; or any combination of education and experience, which would provide an equivalent background.
2. Maintains current un-restricted licensure as an LCSW-C or LCPC-C requires master’s degree.
3. Crisis experience in mental health and substance use strongly preferred
4. Effectively communicate both orally and in writing and provide empathy in difficult interpersonal situations.

JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins!

Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.