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Job Details

Manager, Environmental Care

Requisition #: 197703
Location: Johns Hopkins Hospital, Baltimore, MD 21201
Category: Manager/Supervisor
Work Shift: Rotating Shift
Work Week: Full Time (40 hours)
Weekend Work Required: Yes
Date Posted: Nov. 11, 2019

Johns Hopkins employs more than 20,000 people annually across our health system. Upon joining Johns Hopkins, you become part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees. Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry. If you share in our vision, mission and values and also have exceptional customer service and technical skills, we invite you to join an employer that is a leader and innovator in the healthcare field.

This position represents 1 of several opportunities that currently exists within the department of Facilites for the area of 'Environmental Care Services.' There are three (3) schedules available with three (3) shifts - Schedules listed below: Schedule #1 - Sunday - Thursday (All Shifts - Day, Evening and Nights) Schedule # 2 - Monday - Friday (All Shifts - Day, Evening and Nights) Schedule #3 - Tuesday - Saturday (All Shifts - Day, Evening and Nights) Schedule preference will be requested for ALL qualified candidates who are selected for the interview process. Please be advised that although preferences will be considered, the needs of the organization and availability of the shifts will take precedence.

Reporting to the Assistant Director of Environmental Care Services, the Manager is primarily responsible for delivering a quality and reliable environmental Care Service program to the Hospital and Administrative units on the JHH Campus. Provides technical expertise to Environmental Care and defines specific programs necessary to maintain the Hospital facilities in the most efficient and effective manner. Provides excellent customer service to patients, families and staff. Develops, updates and implements Environmental Care programs, routines and schedules as necessary. Analyzes feedback and adjusts programs, schedules, and labor requirements accordingly. Develops priorities and directs Supervisors to achieve departmental programmatic and fiscal objectives. Directs Supervisors in the management of workload across the units to ensure a timely and quality response to requests for service. Determines the most effective manner to allocate resources during periods of peak demand. Supports the Assistant Director and Director and works closely with other Manages and Supervisors across Facilities to ensure a well-coordinated effort to maximize the provision of environmental services. Establishes performance standards to meet the service expectations of a broad client base and productivity measures to identify and track progress and customer satisfaction. Continually assesses performance through established standards (i.e. monitors results such as HCAHPS, Press Ganey, quality assurance checklists and Dazo) and applies corrective measures as required. Assists individual supervisors as necessary with disciplinary actions. Evaluates and makes recommendations on equipment, supplies and procedures. Ensures that all Environmental Care activities and programs are accomplished in accordance with statutory requirements and regulatory guidelines. Assists the Director in the development and implementation of fiscal strategy for achieving departmental goals. Reviews maintenance of a safe work place and a safety conscious staff. Oversees parts, materials and equipment inventories to ensure adequate stocking levels. Hires, trains, evaluates, and terminates staff as required. Applies the collective bargaining agreement and resolves issues that may arise. Performs other duties as assigned.

Education: Requires a minimum of an Associate's degree. Bachelor's degree preferred. Experience may be substituted for the degree on 2 years of experience for 1 year of education basis .i.e. 4 years. Work Experience: Requires minimum of 5 years of environmental services operations or related work experience in a unionized, multiuse facility environment is required. 2 year of experience in a healthcare environmental care services environment preferred. Experience in the management of environmental care services including workflow, resources, inventory management and personnel development required.

Johns Hopkins Health System and its affiliates are Equal Opportunity/Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, protected veteran status, and or any other status protected by federal, state, or local law.

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