Our pre-employment assessment is changing as of 10/29. If you are applying to newly posted positions, you will need to take the revised assessment.

Job Details

Manager, Strategic Web Services - Marketing & Communications

Requisition #: 183716
Location: Johns Hopkins Hospital/Johns Hopkins Health System, Baltimore, MD 21201
Category: Manager/Supervisor
Work Shift: Day Shift
Work Week: Full Time (40 hours)
Weekend Work Required: No
Date Posted: March 19, 2019

Johns Hopkins Health System employs more than 20,000 people annually. Upon joining Johns Hopkins Health System, you become part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees. Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry. If you share in our vision, mission and values and also have exceptional customer service and technical skills, we invite you to join those who are leaders and innovators in the healthcare field.

Position Summary:

This position will work strategically within the Marketing & Communications Department to supervise all Web Services development and publishing efforts to ensure a fresh, advanced, and competitive Web presence at the highest level. Ensures the successful and timely delivery of a range of internal Web consulting/administrative services with priority given to customer service. Oversees implementation of the HopkinsMedicine.org content management system (CMS) and development of new templates. Leads training activities of the CMS, as well as Web accessibility/usability standards. Coordinates inflow of all Web team projects, related budgets and sourcing resources; develops process with supervisor for prioritizing all Web projects
Project manages select budgetary commitments, Web developers, content managers, Web administrators and temporary personnel. Develops and communicates Web site usage and security policies and standards for all users; works with information technology services, legal and related partners to register Web servers and sites with domain name services; ensures security of Web sites and related applications; performs periodic Web site audits; monitors and reports on Web site traffic and related activity. Supports effort in setting organizational Web development strategy in coordination with supervisor. Provides guidance and contributes to Web site(s) architecture and overall site structure within the context of the Content Management System; manages Web development Projects, resources and teams (including intranets and extranets); conducts research into current and emerging Web technologies and issues in support of Web development efforts.

Advises on/manages technical issues and contributes to the development and maintenance of the overall information architecture of the JHM site(s). In conjunction with other institutional technology leaders, helps establish Johns Hopkins Web standards, guidelines, and policies as they relate to the Web.


Bachelor’s Degree required, Masters Degree preferred


Proven, relevant experience in cross-functional development with a broad range of Web technologies.

Working knowledge of Web server technology and the ability to make appropriate hardware and software recommendations.

Strong knowledge of Web strategies, technologies, protocols, and tools.

Strong knowledge and understanding of various Internet programming languages, analytics and trends.

Knowledge and understanding of application development methodologies.

Working knowledge of structuring, developing and implementing interactive Web sites.

Knowledge of database development.

Knowledge of data privacy practices and laws.

Web accessibility expertise with the ability to provide guidance to other Web professionals.

Working knowledge of multimedia design, including Adobe and Macromedia Suites


Proven team leadership and responsibility with regard to technical projects and initiatives in a complex organization

Demonstrated experience and competency areas should include the following: HTML, CSS, XML, CMS, database applications, JavaScript, graphic design, CMS and security (intranet, authentication, and authorization).

Strong verbal and written communication skills.

Strong customer and interpersonal/human relations service skills.

Ability to conduct research into emerging Internet technologies and programming languages.

Ability to research, organize and present ideas in business-friendly and user-friendly language.

Ability to prioritize and execute tasks in a high-pressure environment.

Ability to organize, manage and work within a team-oriented, collaborative environment.

Must have developed and implemented a successful corporate or health system and/or higher education Web strategies.

The successful candidate will be able to navigate, negotiate and accommodate the needs of a diverse community. Must be able to communicate effectively to a non-technical audience.

Required Licensure,Certification:


Work Experience:

8+ Years in a Web environment, developing Web sites and working with various clientele and related vendors.

Day Shift, Full Time 40 hours 8:30am – 5:00pm

Exempt, Pay Grade: ML

Work Location:

901 S. Bond Street, Suite 550, Baltimore, MD 21231

Working Conditions:

The position if office-based. The person may need to visit the other health system entities.

Johns Hopkins is a Smoke – Free campus.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law. Johns Hopkins Health System and its affiliates are drug-free workplace employers.


Learn More About
Johns Hopkins Medicine.