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Job Details

Materials Management Customer Service Rep

Requisition #: 353903
Location: Johns Hopkins Hospital, Baltimore, MD 21201
Category: Clerical and Administrative Support
Work Shift: Night Shift
Work Week: Limited (20 - 29)
Weekend Work Required: Yes
Date Posted: April 13, 2021

Position Summaray:

Reports to a Materials Management Shift Supervisor and/or Materials Management Manager. Ensures customer satisfaction by providing timely and accurate information when responding to a customer inquiries. Must provide thorough and timely follow up via phone calls, documentation, ensuring paperwork, or computer data entry. Performs a valued customer service by expediting delivery, responding to requests for supplies, equipment, delivery issues for customers. Process supply requisitions using software. Identify and research inquiries, complaints and questions relative to the delivery of materials from Central Stores or Central Receiving. Channels customer complaints and irregularities to supervisors and managers as appropriate.

Education:

A High school diploma or equivalent is required. Associate degree preferred

Work Experience:

Minimum of one year customer service experience. Materials management experience and/or Receiving experience preferred. Prior healthcare inventory systems experienced preferred.

Shift:

Limited shift, Night (20 hours)

8:30 pm - 7:00 am

Non-Exempt

Location:

JHH, 600 N. Wolfe Street, Baltimore, MD 21287

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

We are committed to providing a healthy and safe environment for our patients, visitors and staff members. The Johns Hopkins Hospital has a tobacco-free at work policy. Employees must refrain from using any tobacco products during their work shifts — including while at lunch or on breaks, and whether they are on or off campus.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

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