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Job Details

Medical Call Center Representative-Patient Access Specialist II

Requisition #: 546564
Location: Johns Hopkins Health System, Baltimore, MD 21201
Category: Clerical and Administrative Support
Work Shift: Day Shift
Work Week: Full Time
Weekend Work Required: No
Date Posted: Aug. 8, 2022

Join an amazing global healthcare organization!

Excellent compensation package and awesome benefits, including dependent tuition reimbursement!

Hybrid Role (virtual and in-person work opportunities)

Day Shift: 8:00am - 5:00pm

The Johns Hopkins Medical Call Center (Patient Access Services) is seeking caring customer service-orientated problem-solvers who can think on their feet. Help patients receive world-class care at Maryland's premier medical institution by:

  • Managing inbound/outbound correspondence (calls, emails, faxes, etc.) between physicians and patients requesting services within Johns Hopkins
  • Creating connections with patients while working with an exceptional, multi-disciplinary team
  • Coordinating intricate appointment scheduling and/or procedures by entering all relevant patient information in appropriate department scheduling system(s)
  • Providing exceptional customer service on every call
  • Promoting teamwork and contact center success. We are responsible for satisfying the customer and maintaining the image of Johns Hopkins Medicine

Education:

High school diploma or GED required. Some college preferred.

Work Experience:

Requires a minimum of two years of experience in medical office, hospital, medical call center or similar customer service environment

Knowledge/Skills:

Requires proficient typing skills, ability to talk and type simultaneously. Require excellent verbal and written communication, professional telephone manner, interviewing and interpersonal skills to interact with patients, families, members of the health care team and external agencies. Requires ability to work with diverse people and deal effectively with angry and/or upset customers.

Requires a working knowledge of the following: medical and insurance terminology, hospital and provider referral protocols, medical insurance plans, billing, regulations, and managed care plans. Microsoft Word, Microsoft Excel and other application experience also required. Must be proficient on multi-line phone or ACD or similar system, copier, fax machine, information applications (scheduling, registration, referral management, etc.) and any other technology applications required for the position (electronic insurance verification, email, etc.).

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

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