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Job Details

Medical Concierge

Requisition #: 186075
Location: Johns Hopkins Medicine International, Baltimore, MD 21201
Category: Non-Clinical Professional
Work Shift: Day Shift
Work Week: Full Time (40 hours)
Weekend Work Required: No
Date Posted: April 26, 2019

Johns Hopkins Health System employs more than 20,000 people annually. Upon joining Johns Hopkins Health System, you become part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees. Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry. If you share in our vision, mission and values and also have exceptional customer service and technical skills, we invite you to join those who are leaders and innovators in the healthcare field.

Position Summary:

The Hopkins USA Medical Concierge reports to the Manager of Hopkins USA and is responsible for the professional, efficient, and timely delivery of service to patients and clients requesting assistance through the Johns Hopkins USA office. This includes providing information and assistance with coordination of multiple appointments, linkage with hospital services, linkage to care management services, and facilitating travel, lodging and transportation, as well as provision of other institutional information as requested. In addition, the Medical Concierge shares responsibility for facilitating appointments and support arrangements for the patients referred by the President’s Office, the Fund for Johns Hopkins Medicine, and the Board of Trustees in addition to targeted business groups.

Competencies:

A. Education:

B.A. or B.S. or equivalent work experience

B. Knowledge:

Competence in the use of automated appointment scheduling and registration systems, data base software

Familiarity with medical terminology

Familiarity with JHMI facilities

C. Skills:

Advanced interpersonal skills, including the ability to cope with a demanding clientele and the ability to defuse situations of high emotion or conflict

Advanced organizational skills – ability to prioritize multiple activities and follow them to completion

D. Required Licensure, Certification, Etc.:

None.

E. Work Experience:

Three years experience in a healthcare and/or multinational business setting with a strong focus on customer service.

F. Machines, Tools, Equipment:

Computer Programs (Word, Excel and Access)

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Johns Hopkins Health System and its affiliates are Equal Opportunity/Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, sex, age, national origin, disability, protected veteran status, and or any other status protected by federal, state, or local law.

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