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Job Details

Medical Interpreter (Spanish) - Social Work Services

Requisition #: 188641
Location: Johns Hopkins All Children's Hospital, St. Petersburg, FL 33701
Category: Clerical and Administrative Support
Work Shift: Day Shift
Work Week: Full Time (40 hours)
Weekend Work Required: No
Date Posted: Aug. 30, 2019

Johns Hopkins Health System employs more than 20,000 people annually. When joining the Johns Hopkins Health System, you became part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees. Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry. Great careers continually advance here.

Candidates must successfully pass the required JHM approved Spanish designated language assessment prior to job offer.

POSITION SUMMARY:

Serves as a medical interpreter for domestic patients with Limited English Proficiency (LEP), their family members and hospital staff. Occasionally assists international patients with medical interpretation. Educates LEP patients about Hopkins Health system and its administrative processes. Translates foreign language materials such as articles, correspondence and patient education documents.

KEY ACCOUNTABILITIES:

Serves as a medical interpreter for domestic patients with Limited English Proficiency (LEP). Interprets for LEP patients for medical examinations, psychiatric evaluations, diagnostic and therapeutic tests, admitting, discharge, scheduling appointments, pre-and post-surgical procedures, clinic registration, and financial and billing counseling.

Communicates LEP patients’ needs as an advocate, if appropriate. Attempts to solve unique and routine patient care issues and enlists assistance as needed. Works efficiently in completing interpreting cases. Carries out responsibilities in a timely fashion requesting assistance as needed. Uses professional judgment in providing information based on the situation and is sensitive to individual and organizational concerns.

Consistently ensures that information known about the customer is kept private and confidential. Treats customers (guests, patients, physicians, and other employees) with courtesy, respect, and caring behaviors. Responds quickly and appropriately to customer requests. Anticipates customer needs and initiates action to meet those needs.

Provides written translation such as e-mail correspondences, letters, articles, and marketing and patient education materials. Listens to customer needs and responds in a courteous and tactful manner. Provides timely feedback to the appropriate customer in a clear and concise manner.

Educates LEP patients about Johns Hopkins All Children’s Hospital’s (JHACH) administrative processes relevant to patient care. Explains norms and systems on behalf of JHACH to manage LEP patients’ expectations. Informs hospital staff and patients about relevant community resources.

Enters case information in the departmental databases with LEP patients’ correct medical record number, length of service, and other applicable case information. Maintains up-to-date calendar to facilitate optimal case assignment. Consistently provides accurate, appropriate and complete interpretation services to LEP patients, their family members and hospital staff members.

Responds to calls and pages at all times. Assists with on-call duties based on departmental needs.

Assists supervisor/manager with special projects as assigned.


QUALIFICATIONS:

Bachelor’s degree required.

Previous experience working with community patients with LEP is preferred.

Advanced proficiency in oral and written English and at least one foreign language. Advanced knowledge of cultural standards and customs of the international region from which LEP domestic patients originate.

Proficiency with medical terminology and anatomy required. Knowledge of general hospital policies and procedures and familiarity with patient medical care, diagnostic and therapeutic procedures.

Basic knowledge of MS applications (Word, Excel, etc.) required. Familiarity with personal computers and related word processing applications.

High level of interpersonal and organizational skills is required to interact and interpret for LEP patients in delicate and stressful situations.

Ability to make a judgment to resolve issues proactively.

PHYSICAL DEMANDS: (Please check all that apply)

_____ Ability to move freely (standing, stooping, walking, bending, pushing and pulling) and lift up to a maximum of twenty-five (25) pounds without assistance.

_____ Ability to move freely (standing, stooping, walking, bending, pushing and pulling) and lift up to a maximum of Fifty (50) pounds without assistance.

_____ Category 1: Job classification is exposed to blood borne pathogens (blood or bodily fluids) while performing job duties.

_____ Category 2: Job classification is not exposed to blood borne pathogens (blood or bodily fluids) while performing job duties.

Further physical demands

WORK ENVIRONMENT:

Regularly works in a climate-controlled office environment with daily movement throughout facility, campus and conference sites.

Requires mobility throughout the hospital campus and off campus.

Ocassional routine lifting.

Requires motion of hands, wrists and fingers.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

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