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Job Details

Medical Office Assistant

Requisition #: 2038
Location: Johns Hopkins Intrastaff, Columbia, MD 21044
Category: Clerical and Administrative Support
Work Week: Temporary Full Time
Weekend Work Required: No
Date Posted: Sept. 16, 2020

Johns Hopkins Intrastaff is the internal staffing agency for the Johns Hopkins Health System and partner hospitals, providing temporary support to a variety of the Johns Hopkins locations. Our employees are the strength of our service. Intrastaff is unique because it's one of the very few agencies where a person has the benefit of being a temporary employee and also feels like a member of a large organization. Working at Hopkins means joining a culturally diverse team that includes some of the best nurses, physicians and allied health professionals in the world. Directly or indirectly, you'll have exposure to cutting-edge technology and groundbreaking medical research.

The Medical Office Assistant in the managed care practice provides for the smooth flow of patients through the practice, for the proper disposition of telephone calls that are received by and originate from the practice and for the coordination of patient appointments and correspondence.  Offers friendly, courteous assistance to every customer to ensure that they have a positive, professional experience while at JHCP.

Must successfully pass all required training to obtain security access to perform role.  Includes, but not limited to:  Electronic medical record training, Insurance training-foundations, government and commercial. 


Monday - Friday 8:00 a.m. - 5:00 p.m.




Using general scheduling guidelines appropriately schedules appointments selecting appropriate visit type/length of visit.


Greets patient promptly upon arrival to practice. Accurately collects and documents time-of-service payments. Verifies/collects: demographics, emergency contact information, and insurance information. Correctly registers patients in system, including registration paperwork.


Accurately enters information into EMR. Uses EMR for prescriptions, phone notes, referrals, outreach, check-out, etc.


Must know EPIC, MS Office Suite


Competencies :

Education: High school diploma or GED equivalent.

Knowledge: A working knowledge of computers, medical terminology and insurance. Knowledge regarding Electronic Medical Records (EMR) preferred.

Skills: Demonstrated interpersonal, written and verbal communication skills are required in order to serve a diverse customer base. Demonstrated proficiency in the following MOA competencies to include but not limited to: patient registration, appointments, scheduling, arrival appointments, EMR phone notes, EMR Rx refills, EMR orders, flags, care alerts, pop-ups and indexing documents within EMR.

Required Licensure, Certification, Etc.: If bilingual, must successfully pass the required JHM approved designated language assessment prior to receiving employment. Successful candidates must complete all required training within 30 days of hire .

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

Work Experience: Two years' work experienced preferred.

Machines, Tools, Equipment: Must operate standard office machines and equipment such as calculators, typewriters, word processing, photocopiers, PC, general office and communications equipment.


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