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Job Details

Medical Office Coordinator

Requisition #: 335843
Location: Johns Hopkins Bayview Medical Center, Baltimore, MD 21201
Category: Clerical and Administrative Support
Work Shift: Day Shift
Work Week: Full Time
Weekend Work Required: No
Date Posted: March 2, 2021

Job Description:


The Medical Office Coordinator will professionally and efficiently handle incoming requests from patients and ensure that issues are resolved both promptly and thoroughly. Provide administrative support for medical matters on behalf of physicians. Provide quality service and support in a variety of areas which may include, but not limited to scheduling, registration, and care coordination. Collect insurance information, and complete registration in EPIC. Assist with insurance preauthorization and single case agreement processes by submitting necessary clinical information. Routinely check voice mail and return calls to patients within 24 hours. Ensure that all relevant outside medical records are received and scanned into Epic in advance of the clinic. Create and send out letters. Enter patient phone messages and route to a physician. Act as a liaison for patients, coordinating future consultations, diagnostics tests, or procedures. Facilitate scheduling of lab tests and other procedures.

Schedule clinic appointments and procedures and will assist in the clinic when appropriate to assist the neurosurgeons. Handles patient calls and forwards them accordingly, upload images, maintains patient referrals, working with new patient approvals and denials. Works with HUSA, Hopkins International, and Hopkins Executive Concierge as needed

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